Asst General Manager

Hilton Grand Vacations•Myrtle Beach, SC

64d

About The Position

We are excited to offer an amazing opportunity to join Ocean 22 in Myrtle Beach, South Carolina as the Assistant General Manager. What will I be doing? As an Assistant General Manager you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards: Develops and implements initiatives for Resort Operations within designated site location. Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations. Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines. Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company. Oversees HR management practices that are completed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable. Identifies and coordinates development plans for team members to ensure continued growth and success within the organization. Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards. Meets with owners/guests to resolve service opportunities to their satisfaction Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development. Develops and oversees HOA and Operations budgets for their designated sites. Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management. Assists in the development of the resort's long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations - South Carolina. Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner. Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners Serves as Key Leadership Role at assigned location. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: BA/BS/Bachelor's Degree Previous experience as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms; OR 5+ years as a department head with experience in multiple disciplines leading a team of leaders in a 300 hotel/resort. 4+ years of management experience required. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Proven track record working with ownership/asset management. Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA. Knowledge of IA and QA systems and metric preferred Vacation Ownership Management experience preferred.

Requirements

BA/BS/Bachelor's Degree
Previous experience as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms; OR 5+ years as a department head with experience in multiple disciplines leading a team of leaders in a 300 hotel/resort.
4+ years of management experience required.

Nice To Haves

Proven track record working with ownership/asset management.
Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA.
Knowledge of IA and QA systems and metric preferred
Vacation Ownership Management experience preferred.

Responsibilities

Develops and implements initiatives for Resort Operations within designated site location.
Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement.
Maintains compliance with organizational, business, and financial regulations.
Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines.
Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
Oversees HR management practices that are completed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner.
Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable.
Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards.
Meets with owners/guests to resolve service opportunities to their satisfaction
Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development.
Develops and oversees HOA and Operations budgets for their designated sites.
Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management.
Assists in the development of the resort's long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations - South Carolina.
Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners
Serves as Key Leadership Role at assigned location.

Benefits

Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities