Asst General Manager

Candlewood Suites by IHG•Wichita, KS

About The Position

The Assistant General Manager will be expected to assist the Management team with all aspects of Hotel Operations, including working shifts, continuing to directly supervise and train all Operations personnel, and accommodating guests’ requests and complaints. Other expectations include supervising all department personnel, demonstrating high leadership skills, modeling behaviors, and exemplary actions. Assist the General Manager in administrative responsibilities in accounting, payroll, budgets, ordering, inventory, etc. • Train new hires to provide exceptional guest service as well as detailed and accurate financial handling through systems. Recommend performance evaluations feedback, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. • Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. • Supervise the Guest Service Agents and act as liaison to Front Office Manager/Director of Operations. • Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. • Comply with attendance rules, be available to work regularly and flexibility is key in this role. • Perform any other job-related duties as assigned by management.

Responsibilities

Assist the Management team with all aspects of Hotel Operations
Supervise and train all Operations personnel
Accommodate guests’ requests and complaints
Supervise all department personnel
Demonstrate high leadership skills
Model behaviors and exemplary actions
Assist the General Manager in administrative responsibilities in accounting, payroll, budgets, ordering, inventory, etc.
Train new hires to provide exceptional guest service as well as detailed and accurate financial handling through systems
Recommend performance evaluations feedback, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents and act as liaison to Front Office Manager/Director of Operations
Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for clerks and other employees
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
Make decisions and take action based on previous experience and good judgment, sometimes revising approaches to accommodate unusual situations
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
Comply with attendance rules, be available to work regularly and flexibility is key in this role
Perform any other job-related duties as assigned by management