Asst General Manager

CAVA•Columbia, MD

About The Position

At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big , together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others . Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious . Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt . Passion for Positivity: We greet each day with warmth and possibility . Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose . Assistant General Manager: In the role of Assistant General Manager (“AGM”), you will be responsible for bringing our mission, values, and competencies to life for our guests and Team Members in our restaurants. You will partner with the General Manager and Area Leader in the establishment of store action plans, financial metric results, and the development of hourly Team Members in the restaurant. You will be responsible for supporting the General Manager in the overall restaurant operations at an exceptional level including but not limited to schedules, forecasting, labor management and inventory. As an AGM, you will be expected to learn and master competency-based leadership and operational skills. What You’ll Do : Assist the General Manager in managing daily restaurant operations, including opening and closing procedures. Ensure adherence to CAVA’s standards for food quality, service, and cleanliness. Oversee inventory management, supply ordering, and cost control to maintain profitability. Supervise and support Team Members with training, coaching, and performance feedback. Support the General Manager with scheduling and staffing. Assist with addressing Team Member issues and conflicts to maintain a positive work environment. Enhance the guest experience by upholding high service standards and promptly addressing customer concerns. Implement strategies to help with boosting customer satisfaction and loyalty. Lead by example in customer service and encourage the team to follow suit. Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines. Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement. Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures. Assist with overseeing food safety practices and ensure team training on proper procedures. Assist with administrative tasks such as inventory management and maintaining operational records. Support the General Manager in report preparation and action plan implementation. Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed. Assist with any additional duties as assigned by the General Manager or higher management.

Requirements

1- 2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven track record of delivering exceptional customer service.
Adapt to changing circumstances and develop solutions to enhance restaurant performance.
Ability to manage financial aspects, including budgeting and cost control.
Knowledge of legal, health, safety, and sanitation regulations.
Ability to adapt to a fast-paced environment and solve problems effectively.
Flexibility to work various shifts, including nights and weekends, as needed.
Consistently exhibits a generous and friendly demeanor when engaging with guests.
Completes tasks and projects within established timelines.
Promotes and upholds a culture of inclusivity and respect within the team.
Actively seeks and incorporates feedback from team members to improve performance and operations.
Applies effective decision-making skills to guide the team towards achieving success.
Remains open to and actively explores new ideas to drive business success.
Demonstrates emotional stability and resilience in high-stress situations.

Responsibilities

Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
Oversee inventory management, supply ordering, and cost control to maintain profitability.
Supervise and support Team Members with training, coaching, and performance feedback.
Support the General Manager with scheduling and staffing.
Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
Implement strategies to help with boosting customer satisfaction and loyalty.
Lead by example in customer service and encourage the team to follow suit.
Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
Assist with overseeing food safety practices and ensure team training on proper procedures.
Assist with administrative tasks such as inventory management and maintaining operational records.
Support the General Manager in report preparation and action plan implementation.
Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
Assist with any additional duties as assigned by the General Manager or higher management.