Asst General Manager
About The Position
Position Summary: Assists the General Manager in all facets of the property operation by maximizing all resources to obtain outstanding customer service and achieve all financial goals. Commitment and dedication to our Vision, Mission and Values is an expected behavior to be displayed towards our guests and team members at all times. Acts as "lead manager" when General Manger is not on site. Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction. Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property. Notifies housekeeping and maintenance operations for corrective action. Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner. Assists in developing and maintaining cost and labor controls to ensure operation within budget. Promotes safety awareness among all staff members. Reviews and evaluates all aspects of the resort’s operations and makes recommendations Reviews and evaluates all aspects of the resort’s operations and makes recommendations to the General Manager for changes as needed. Advises and seeks consultation from the General Manager regarding problems or areas of concern. Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of State and Federal laws governing the operations of interval resorts. Serves as a liaison to the Homeowner Association Board of Directors when requested by the General Manager. Assists in establishing and managing Association and resort budgets. Serves as a liaison to Sales and Marketing departments. Overseas all supplies ordering, procurement for housekeeping and front office. Leads the Guest Service Manager in overseeing all front of house operations. Carries out a reasonable request by Management of which the employee is capable of performing
Requirements
- 2 – 3 years supervisory experience.
- 3-5 years of related experience
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Ability to work a flexible schedule to include nights, weekends and holidays.
Responsibilities
- Assists the General Manager in all facets of the property operation by maximizing all resources to obtain outstanding customer service and achieve all financial goals.
- Acts as "lead manager" when General Manger is not on site.
- Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction.
- Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.
- Notifies housekeeping and maintenance operations for corrective action.
- Responds appropriately to owner/guest problems.
- Ensures service is delivered in a friendly and personalized manner.
- Assists in developing and maintaining cost and labor controls to ensure operation within budget.
- Promotes safety awareness among all staff members.
- Reviews and evaluates all aspects of the resort’s operations and makes recommendations
- Advises and seeks consultation from the General Manager regarding problems or areas of concern.
- Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.).
- Maintains a general understanding of State and Federal laws governing the operations of interval resorts.
- Serves as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.
- Assists in establishing and managing Association and resort budgets.
- Serves as a liaison to Sales and Marketing departments.
- Overseas all supplies ordering, procurement for housekeeping and front office.
- Leads the Guest Service Manager in overseeing all front of house operations.
- Carries out a reasonable request by Management of which the employee is capable of performing
Benefits
- Day 1 Benefit Eligibility
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
