Asst General Manager
About The Position
Nestled in the White Mountains, South Mountain is a 116 room property located in the heart of Lincoln New Hampshire. Having been named in Newsweek's "Top Global 100 Most Loved Workplaces" list, our focus is embedded in our culture of putting people first. We encourage you to join our service-oriented team where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
Requirements
- 3+ years of hotel management experience, preferably in a boutique or upscale property.
- Strong leadership and interpersonal skills.
- Proven ability to manage multiple departments and drive operational success.
- Excellent communication, problem-solving, and organizational abilities.
- Proficiency in hotel management systems
- Flexibility to work evenings, weekends, and holidays as needed.
Responsibilities
- Assist in managing all hotel operations including front office, housekeeping, and maintenance.
- Ensure consistent delivery of outstanding guest service and satisfaction.
- Monitor and respond to guest feedback, resolving issues promptly and professionally.
- Ensuring Brand Standard compliance in all aspects of operations.
- Supervise department heads and line staff, fostering a culture of accountability and excellence.
- Support recruitment, training, and performance management of team members.
- Lead by example in maintaining a positive, respectful, and inclusive work environment.
- Celebrate Success and share broadly.
- Assist in budgeting, forecasting, and cost control measures.
- Ensure compliance with company policies, safety standards, and local regulations.
- Collaborating with the General Manager on strategic initiatives to improve service, efficiency, and guest experience
- Assist in developing a long-term Reserves plan for the property.
Benefits
- Award Winning Property
- Committed to Employee Satisfaction
- Accessible Public Transportation
- Hilton Grand Vacations placed 83rd out of 2,251 companies in the U.S. in USA Today 2025 Top Places to Work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
