Asst. Front Office Mgr

Magna Hospitality Group•New York, NY

3d•$66,300 - $67,000•Onsite

About The Position

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us! We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences. Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow. Join our TEAM and help us create an exceptional experience from arrival to departure! Are you an energetic hospitality leader who naturally creates memorable guest experiences? Are you ambitious, eager to grow, and passionate about developing a TEAM that delivers exceptional service? As our Assistant Front Office Manager, you'll work alongside our Front Office TEAM to lead daily operations, mentor team members, and ensure every guest receives the welcoming, attentive service our hotel is known for. This is an opportunity for a motivated hospitality professional ready to strengthen their leadership skills while making a direct impact on both guest and TEAM member satisfaction.

Requirements

2+ years of previous Assistant Front Office Manager experience in a branded hotel environment
Strong leadership skills
Superior interpersonal and customer service skills
Excellent verbal and written communication skills
High energy with effective and influential people skills
Positive attitude with the ability and desire to motivate others
Reliable, organized, and able to multitask and work effectively under pressure
Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint)
Knowledge of hotel-specific platforms including OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack
Fluency in English; additional languages are preferred, and Spanish language skills are beneficial
Full schedule availability is required, including the ability to work varied hours, nights, weekends, and holidays

Nice To Haves

College degree or coursework in a hospitality-related field preferred
additional languages are preferred, and Spanish language skills are beneficial

Responsibilities

Oversee daily Front Desk, Reservations, Audit, and general Guest Services operations
Train, coach, mentor, and support Front Office TEAM members
Work alongside the TEAM during daily operations to maintain exceptional service standards
Help set the tone for the guest experience by leading through example
Ensure outstanding customer service and a positive experience for every guest
Communicate and coordinate effectively with TEAM members and other hotel departments
Support the TEAM in achieving outstanding guest and team member satisfaction throughout the hotel
Complete assignments effectively both independently and as a TEAM contributor
Perform quality work within established deadlines, with or without direct supervision