Asst Front Office Manager
About The Position
Assist in managing the daily operations of the Front Desk, Concierge, Bell Services, and Guest Services. Lead, coach, and motivate front office team members to deliver exceptional guest service. Ensure smooth check-in and check-out processes while maintaining Forbes and luxury hospitality standards. Respond promptly and professionally to guest concerns, service recovery opportunities, and special requests. Support scheduling, payroll review, attendance tracking, and labor management. Assist with hiring, onboarding, training, coaching, and performance evaluations of Front Office team members. Monitor room inventory, room assignments, upgrades, and VIP arrivals. Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences. Ensure compliance with company policies, brand standards, and safety procedures. Monitor cash handling procedures, balancing of cash drawers, and financial controls. Review daily reports, occupancy forecasts, arrivals, departures, and operational metrics. Assist in achieving departmental goals related to guest satisfaction, revenue, and productivity. Maintain knowledge of resort amenities, local attractions, activities, and promotions. Act as Manager on Duty when assigned. Perform other duties as assigned.
Requirements
- Minimum of 2–3 years of Front Office or Guest Services leadership experience in a hotel or resort environment.
- Previous supervisory experience required.
- Proficiency with hotel property management systems (PMS) and Microsoft Office.
- Ability to multitask in a fast-paced environment.
- High school diploma or GED required.
Nice To Haves
- Luxury resort experience preferred.
- Strong leadership, communication, and problem-solving skills.
- Excellent customer service and conflict resolution abilities.
- Associate's, bachelor's degree in hospitality management or 3 years' experience or a related field preferred.
- CPR and First Aid certification is a plus.
Responsibilities
- Assist in managing the daily operations of the Front Desk, Concierge, Bell Services, and Guest Services.
- Lead, coach, and motivate front office team members to deliver exceptional guest service.
- Ensure smooth check-in and check-out processes while maintaining Forbes and luxury hospitality standards.
- Respond promptly and professionally to guest concerns, service recovery opportunities, and special requests.
- Support scheduling, payroll review, attendance tracking, and labor management.
- Assist with hiring, onboarding, training, coaching, and performance evaluations of Front Office team members.
- Monitor room inventory, room assignments, upgrades, and VIP arrivals.
- Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
- Ensure compliance with company policies, brand standards, and safety procedures.
- Monitor cash handling procedures, balancing of cash drawers, and financial controls.
- Review daily reports, occupancy forecasts, arrivals, departures, and operational metrics.
- Assist in achieving departmental goals related to guest satisfaction, revenue, and productivity.
- Maintain knowledge of resort amenities, local attractions, activities, and promotions.
- Act as Manager on Duty when assigned.
- Perform other duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Daily Pay (where available)
- Resort Discounts on Dining, Retail, and Recreation
- Employee Recognition Programs
- Training and Career Development Opportunities
- Employee Referral Bonus Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
