Association Property Manager (Onsite)

Check out our current openings•Washington, DC

1d•Onsite

About The Position

EJF Real Estate Services, a family-owned business with a history dating back to 1920 and over 30 years of experience in residential property management and real estate sales in the Washington DC metropolitan area, is seeking an Onsite Property Manager. As the largest DC-based property management company, EJF services hundreds of clients across the DMV and is committed to helping communities thrive. The Onsite Property Manager will be responsible for creating a welcoming atmosphere, monitoring business operations, coordinating member events, managing resident complaints and requests, surveying residents, keeping the community informed, and assisting the Board of Directors with recordkeeping and oversight duties.

Requirements

High School Diploma.
Three plus years of proven property management experience.
Strong communication and customer service skills.
Strong interpersonal skills and ability to communicate at all levels.
Project management and/or ability to multi-task and manage deadlines.
Experience working with contractors.
Able to work independently and proactively.
Must have technical skills in email and computer software and programs.
Customer orientation and ability to adapt/respond to different types of personalities.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Nice To Haves

Some college coursework helpful.
Other real estate and/or property experience a plus.
Professional designation (CMCA, AMS PCAM) as prescribed by the Community Association Institute is preferred.
Some financial or accounting experience helpful.

Responsibilities

Develop member service objectives and strategies in coordination with the Board and property members.
Provide responsive, high-quality service to staff and residents.
Answer resident inquiries, log resident issues or concerns, and take appropriate action.
Provide accurate, complete and up-to-date information in a courteous, efficient and timely manner.
Ensure property notifications and other resident communications are accurate and timely.
Develop schedules and methods for surveying members and obtaining member input on proposed capital improvements, events and other appropriate matters.
Monitor business operations, report infractions, review company policies and proposals for possible risks and liabilities, and research legal requirements for new initiatives and ongoing matters.
Analyze internal business systems to ensure compliance with legal regulations, industry norms and ethical standards.
Monitor security cameras, exterior doors to the building and maintain a secure environment for our residents.
Monitor building communications and make recommendations to including announcements via email and to individual units, notifying units of scheduled inspections, and posting notices.
Plan community initiatives and report on community building activities.
Prepare quarterly and annual reports to members.
Provide Members with Monthly Receipt.
Assist with answering after-hours emergency calls promptly.
Accepts deliveries, keeps the package log, and notifies residents of their deliveries.
Monitors security cameras, exterior doors to the building and maintain a secure environment for residents.
Responsible for performing other specialized duties related to the overall management to property.
Listen to resident requests, concerns and comments.
Answer questions from residents about community, repairs, Rules and Regulations, etc.
Act as liaison between board and members/residents.
Ensure resident compliance with established policies and procedures.
Handle resident issues within the guidelines of the various property policies and the governing documents.
Ensure all residents are informed of key property events and ensure that communications are timely, thorough, and proofread, and utilize a format approved by the property.
Review and track violation notices and fines.
Evaluate resident appeals to violation notices issued to them and recommend a course of action.
Handles building communications, including sending announcements via email and to individual units, notifying units of scheduled inspections, and posting notices.
Develop internal policies and procedures designed to ensure compliance with applicable HUD rules, laws and other regulations.
Research legal requirements pertaining to federal housing subsidies and other regulatory matters.
Conduct compliance reviews and report results.
Recommend the staffing, resources, and corrective action needed to improve the property’s scores on compliance examinations and audits and to be eligible for mark-to-market increases in housing subsidy payments.
Meet regularly with property staff to review open issues and work orders.
Meet with the property officers and directors as needed.
Attend regular and special Board meetings.
Keep track of relevant dates and schedules.
Create and maintain the Board’s recordkeeping and filing system.
Consistently work to ensure information is accurate and accessible.
Assist in the preparation of the fiscal year budget.
Review the monthly financial reports.
Conduct regular inspections of all common areas of the property, including the hallways and exterior.
Complete work orders for any items noted during the inspections.
Maintain a list of items which need improvement.