Association Director of Custodial Services

Crossroads YMCA•Gary, IN

2d•Hybrid

About The Position

At the YMCA, this role goes beyond facility cleanliness; it’s about leading teams that create safe, welcoming environments where communities grow. As the Association Director of Custodial Services, you’ll oversee custodial operations across multiple locations, balancing strategy, leadership, and hands-on problem solving. This is a multi-site leadership role with both field and administrative responsibilities. You’ll regularly travel between locations, checking facility standards, coaching District Custodial Services Directors, and ensuring consistency across the association. Your day might include reviewing budgets, addressing staffing gaps, meeting with vendors, conducting safety audits, and responding to urgent issues like building maintenance concerns or cleanliness complaints. While much of your work is strategic, there will be times you step in to support operations directly. You’ll lead through others: developing leaders, holding teams accountable, and driving performance. You’ll also play a key role in risk management and safety, ensuring compliance with regulations and YMCA standards.

Requirements

Experience leading leaders and managing multiple teams across different locations.
Ability to balance long-term planning with immediate, hands-on problem solving.
Comfortable holding people accountable while still building a supportive team culture.
Pride in high standards for cleanliness, safety, and presentation.
Adaptability and ability to respond quickly to unexpected issues or emergencies.
Willingness to travel between branches regularly.
Availability for occasional evenings, weekends, or emergency response situations.
Willingness for physical or operational involvement.

Responsibilities

Oversee custodial operations across multiple locations.
Balance strategy, leadership, and hands-on problem solving.
Regularly travel between locations, checking facility standards.
Coach District Custodial Services Directors.
Ensure consistency across the association.
Review budgets.
Address staffing gaps.
Meet with vendors.
Conduct safety audits.
Respond to urgent issues like building maintenance concerns or cleanliness complaints.
Develop leaders.
Hold teams accountable.
Drive performance.
Play a key role in risk management and safety.
Ensure compliance with regulations and YMCA standards.