Associate

Potbelly•Davie, FL

About The Position

A Company Associate delights customers with great food and good vibes by providing fast, friendly, and efficient service and delivering a quality, consistent product in a clean and inviting environment. Associates prepare food according to recipe standards, maintain food safety and shop cleanliness, fulfill customer orders accurately, and support operations across multiple stations. Associates may also handle cash, phone orders, catering deliveries, food preparation, and customer concerns. Employment is with an independent Potbelly franchisee, which sets its own employment terms, wages, and benefits.

Requirements

Must be at least 16 years of age.
Must represent Company Values and demonstrate leadership behaviors and values aligned with Company policy.
Must be friendly and customer service-oriented.
Strong verbal communication skills.
Neat and clean personal hygiene.
Ability to handle a knife confidently.
Ability to work in a fast-paced environment with a sense of urgency.
Ability to work as a team player.
Ability to comprehend and communicate in English verbally and in writing sufficiently to perform job responsibilities.
For Illinois employees, must become food safety certified within 30 days of employment; failure to do so results in termination.

Responsibilities

Demonstrate and reinforce Company Behaviors and Values: Great Food, Good Vibes, Achievement, Innovation, Integrity, Teamwork, Community, and Belonging.
Prepare quality finished products, including sandwiches, salads, soups, cookies, and ice cream, efficiently and according to recipe manual standards.
Follow health, safety, food safety, cleanliness, personal hygiene, uniform, and shop security procedures.
Fulfill orders quickly and accurately and handle raw and finished waste according to established procedures.
Engage customers in friendly conversation, respond promptly to customers in the shop, and help resolve complaints and issues.
Restock the food line, chips, and cooler.
Work at multiple stations as directed by the Manager or Shift Leader, including load, dress, shakes, cash, prep, and front.
Deliver catering orders according to the Catering Driver and Delivery Agreement.
Prepare meats and cheeses for sandwiches; if age 18 or older, use and clean the automatic slicer and manual chicken slicer.
Clean tables, counters, floors, bathrooms, kitchen areas, and utensils, and take out trash.
Operate the cash register and follow cash handling and balancing procedures.
Take delivery, catering, and pickup orders by phone.
Perform other duties as assigned.