Corporate Planning & Management, Customer Experience, Associate, Dallas

Goldman Sachs • Dallas, TX

3d • Onsite

About The Position

The Gateway Team, part of the Customer Experience department within Global Procurement under Corporate Planning & Management (CPM), serves as the firm's centralized "Front Door" for all procurement and vendor management requests via the Procurement Hub tool. This team is the single point of contact for incoming business requests, responsible for guiding, triaging, validating, and orchestrating requests throughout the end-to-end vendor lifecycle. The role involves collaboration with various internal functions such as Sourcing Category Leads, Payment Operations, Anti-Bribery & Corruption / Sanctions (AB&C), Third Party Risk Management, Data Analytics and Reporting (DAR), Tooling, Transformation and Risk Management, and Legal. It requires the ability to work independently, manage multiple parallel workstreams, perform risk-based triage and classification, coordinate handovers, execute managed-service vendor onboarding for negligible-risk engagements, and provide guidance for non-negligible engagements, all while adhering to SLAs, maintaining audit-ready documentation, and managing a consistent workload. The Gateway Team is instrumental in streamlining procurement processes, ensuring transparency, and protecting the firm by accurately assessing engagement risk and routing requests appropriately within the third-party risk framework. It also enhances the client and supplier experience through timely query resolution, proactive communication, and process improvements.

Requirements

• Relevant Bachelor's degree or equivalent qualification with an excellent academic record.
• 1 to 4 years' experience in Procurement Functions such as risk management, third-party risk management, procurement operations, payment operations or vendor management.
• Strong risk management and control mindset, with the ability to support and enable commercial outcomes while maintaining program compliance.
• Analytical thinker with strong problem-solving skills, sound judgment, and exemplary attention to detail.
• Highly organized with the ability to prioritize, multi-task, and deliver under pressure to tight deadlines across multiple parallel workstreams.
• Excellent communication and interpersonal skills (both written and verbal), with the ability to adapt to a dynamic and changing organization.
• Strong stakeholder management skills, including the ability to de-escalate challenging situations and build consensus across divisions.
• Collaborative team player capable of coordinating complex activities with multiple interdependencies across global, cross-functional teams.

Nice To Haves

• Procurement Experience, especially Sourcing or Third Party Risk Management experience.
• Strong customer service mindset and user experience focus.
• Exposure to control and risk management processes.
• Excellent communication skills both written and verbal.
• Prior experience supporting audits, internal reviews, or regulatory examinations.
• Experience working with procurement, vendor management, or related operational systems and tools.

Responsibilities

• Act as a Subject Matter Expert (SME) on the firm's procurement intake and third-party risk management policies, standards, and systems.
• Guide business users to the correct path based on their stated intent, handling requests where AI cannot determine intent and redirecting non-procurement queries.
• Triage, validate, and approve incoming procurement requests, confirming or overriding classification with documented rationale.
• Manage the central work queue of all incoming requests, ensuring all requests are actioned within the 24-hour response SLA.
• Coordinate handovers to Sourcing Category Leads, preparing comprehensive handover summaries.
• Provide structured guidance and next-step direction to business stakeholders.
• Serve as the single point of contact for the business user from initial request through to completion.
• Engage with Risk Partners across the organization as needed to assist divisions and resolve identified risks.
• Support contract review and vendor activation, notifying and providing guidance to users on uploading contracts.
• Maintain a complete audit trail of all triage responses, edits, classification changes, and engagement notes.
• Support periodic reporting on Negligible vendors per division and manage BAU changes to filtering/triage questions.
• Deliver on regional expectations and contribute actively to the goals of the Gateway Team.
• Drive continuous process improvement and innovation, proactively identifying operational gaps and providing input for framework enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level