Global Banking & Markets Operations-TxB Ops Enablement-Dallas-Associate

Goldman Sachs•Dallas, TX

About The Position

Transaction Banking Operations is a part of Transaction Banking within Investment Banking. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering which is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm’s assets and reputation. For every new product launched and every trade executed, it is Operations that develop and manage the processes and controls that enable business flow. Transaction Banking Operations is focused on scaling the Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we offer clients, while adapting to the rapidly changing payment landscape. Our organization is the first line of defense for control and governance to protect both clients’ and the firm’s financial assets, while delivering a differentiated, best-in-class client service. Transaction Banking Operations is a growing team with regional presence in Singapore, Bengaluru, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business. The team plays a critical role in understanding the end-to-end client journey, identifying which Operations teams will be impacted by roadmap deliverables, and coordinating readiness activities so that the functional operations teams are prepared to support clients effectively. In addition to business-as-usual operational readiness, the team supports key enablement programs Transaction Banking Operations. We are seeking to recruit an individual to join our Operations Enablement team in TxB Operations. The Operations Enablement team provides various central services to help drive the growth and scalability of operations to meet the business needs of TxB and its clients. The ideal candidate will be integral to ensure that new products, features and enhancements are operational ready before they go live. You must be organized, collaborative, detail-oriented, and comfortable managing work across multiple stakeholders while helping translate product and client journey changes into practical operational actions.

Requirements

Bachelor’s degree with at least 2 years of relevant professional experience in Operations, project management, business analysis, product implementation, client service, or related financial services function
Strong project management and organizational skills, with the ability to manage milestones, dependencies, risks, action items, and follow-ups across multiple workstreams
Ability to partner effectively with cross-functional stakeholders, communicate clearly, and drive alignment on operational readiness needs and timelines
Ability to understand business requirements, product changes, and client journey impacts, and translate them into practical readiness actions for impacted Operations teams
Experience supporting change initiatives, product or feature launches, operational implementation activities, or other cross-functional delivery efforts
Experience participating in user acceptance testing, including documenting test scenarios, coordinating participants, tracking issues, and supporting readiness decisions prior to launch
Analytical mindset with strong attention to detail, sound judgment, and the ability to identify risks, gaps, dependencies, and practical solutions
Proficiency with Microsoft Excel and PowerPoint, with the ability to synthesize information into clear updates, trackers, presentations, and decision materials

Nice To Haves

Experience in Transaction Banking, cash management, payments, client onboarding, client implementation, client service, or Operations support functions
Familiarity with the Software Development Life Cycle, Agile delivery practices, product roadmaps, release management, or production go-live governance
Experience using JIRA and Confluence to track work, manage documentation, coordinate issue resolution, or support cross-functional delivery
Experience with Power BI, AWS Quick, or similar reporting and data visualization tools to interpret data and generate reports (hands-on dashboard development)
Experience with process mapping, procedure documentation, control documentation, or operational workflow analysis
Comfort operating in ambiguous environments, connecting related workstreams, asking thoughtful questions, and helping stakeholders reach clarity

Responsibilities

Support operational readiness for Transaction Banking product roadmap deliverables, ensuring impacted Operations teams are prepared to support new products, features, enhancements, and client-facing capabilities before go-live.
Partner with Product, Engineering, Risk, Legal, Compliance, and functional Operations teams to understand roadmap deliverables’ scope, assess operational impacts, track dependencies, and drive readiness activities to completion.
Develop a strong understanding of the end-to-end Transaction Banking client journey and use that perspective to identify which teams, processes, controls, procedures, and client support models may be impacted by upcoming changes.
Coordinate readiness workstreams, including stakeholder engagement, milestone tracking, issue escalation, communication planning, training coordination, procedure updates, and post-launch follow-up.
Support user acceptance testing by helping define operational test scenarios, coordinating participation from functional Operations teams, tracking defects or feedback, and ensuring operational considerations are addressed prior to production release.
Maintain clear project documentation, action logs, status updates, decision records, and readiness materials using tools such as JIRA, Confluence, Excel, PowerPoint, Power BI, and QuickSight.
Contribute to Operations Enablement programs that help improve operational transparency, client experience, and execution discipline across Transaction Banking Operations.
Identify, evaluate and support ways to leverage Artificial Intelligence (AI), Machine Learning (ML) to streamline manual workflows and eliminate operations bottlenecks across TxB Operations teams.