Associate - OH

Point Management • Pierce Township, OH

2d • Onsite

About The Position

About Shangri-La
At Shangri-La, we are building something special. We are a multi state cannabis company focused on creating safe, compliant, and genuinely great dispensary experiences for both our customers and our teams.
We move fast, we hold high standards, and we take a lot of pride in what we are building. If you like being part of a team that cares about doing things the right way and having a little fun while doing it, you will fit right in.
What This Role Is All About
As an Associate, you are the face of the dispensary. You are the first impression, the product guide, and a big part of what keeps customers coming back.
Your goal is to make every customer feel welcomed, confident, and taken care of while keeping things compliant, efficient, and running smoothly behind the scenes.

Requirements

• Strong customer service and communication skills
• Ability to work in a fast paced, team oriented environment
• Attention to detail and reliability
• Comfortable following processes and maintaining compliance
• Meets all state requirements to work in a dispensary

Nice To Haves

• You are someone who notices the little things and takes pride in getting them right
• You like staying busy and being part of a fast paced environment
• You naturally keep things organized and look for ways to make them better
• You are comfortable talking to people and making recommendations
• You take ownership and follow through without needing constant direction

Responsibilities

• Greet every customer with a friendly and professional attitude
• Check and scan IDs accurately and consistently
• Make sure every interaction is safe, compliant, and aligned with expectations
• Help customers find products that fit their needs and preferences
• Stay up to date on products, effects, and promotions
• Suggest add ons when it makes sense and enhances the experience
• Support store goals such as AOV, UPT, and overall customer satisfaction
• Restock and organize the sales floor
• Keep displays clean, neat, and visually appealing
• Help maintain a space that feels welcoming and well put together
• Assist with inventory counts and audits
• Help check in deliveries and verify products and quantities
• Follow processes to ensure inventory accuracy and compliance
• Maintain a positive and respectful environment
• Step in where needed and support the team
• Help create a workplace people enjoy being part of

Benefits

• Tips average around $4 per hour
• Monthly bonus potential up to $2,400 per year
• Employee discount of 20 percent
• Health insurance with 50 percent company contribution
• Dental insurance with 50 percent company contribution
• Vision insurance fully covered by the company
• Paid time off of up to 56 hours annually (accrued)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed