Wheatley Associate

Richland Library•Columbia, SC

6d•Onsite

About The Position

Richland Library is seeking to hire two Full-Time Associates at our Wheatley location. This role involves demonstrating excellent customer service, assisting diverse customers in all areas of the Library, and supporting the overall management and leadership of the Library. Associates will answer questions about Library services, materials, programs, and initiatives, and assist customers with equipment and procedures. They will also help organize and maintain materials, assist with programming, and perform various operational duties such as opening/closing procedures, maintaining supplies, and shelving materials.

Requirements

At least two years of post high school education from an accredited college or university.
At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
Excellent communication and technical skills, including a good understanding of technology.
Ability to perform all job duties.

Responsibilities

Effectively demonstrates the characteristics of being energetic, outgoing, and strongly customer-service oriented, including the application of Richland Library’s customer service standards.
Greets customers & successfully ascertains individualized needs and/or requirements for each customer.
Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.
Assists Manager and librarians with the overall management and leadership of the Library, including helping to keep the workflow properly moving and meeting customer experience expectations.
Answers directional and informational questions about the Library, including its services, materials, programs, and initiatives.
Assists customers with equipment, materials, procedures, and information.
Acts to find and promote efficiencies, including working to help ensure correct location and condition of items and materials so that customers receive materials and services they desire.
Contributes effectively to understanding and maintaining the system for organizing and moving materials through the system.
Assists with adult and children’s programming.
Actively supports the needs of the library, including completion of opening and closing procedures; maintaining supplies, statistics and cash reconciliations; cleaning, checking, and trouble-shooting equipment; shelving materials and sustaining the library’s collection.
Performs other duties as required or assigned.