Associate Wire Investigator
About The Position
Corpay is currently looking to hire a Wire Investigations Associate within our Foreign Exchange & Emerging Markets (FXEM) division. This position is based in New York, NY and reports to the FXEM Middle/Back Office Operations Manager. In this role, you will be responsible for researching, analyzing, and resolving inquiries related to international wire transfers, ensuring timely and accurate investigation of payment discrepancies, compliance-related issues, and client escalations. You will partner closely with internal teams, correspondent banks, and external clients to ensure the safe and efficient movement of funds while maintaining adherence to banking regulations and internal policies. How We Work As a Wire Investigations Associate, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in our New York, NY office (Monday, Wednesday, Thursday in-office) Company-issued equipment Hands-on training
Requirements
- Bachelor’s degree or equivalent experience in financial services, payments, or operations
- 2–4 years of experience in wire transfers, payments processing, investigations, or banking operations
- Familiarity with SWIFT messaging (MT199/299, pacs.008, pacs.009) and international payment flows
- Experience with Salesforce or similar case management platforms
- Proficient in Microsoft Office Suite (Excel, Outlook, Word)
- Strong analytical, problem-solving, and decision-making skills
- Excellent written and verbal communication skills with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Familiarity with Fedwire, Bloomberg, Finastra, or other core banking platforms a plus
- Knowledge of global banking practices, correspondent banking networks, and FX payment considerations a plus
- Understanding of OFAC, BSA/AML, and sanctions screening requirements a plus
Responsibilities
- Investigating incoming and outgoing wire transfer inquiries, including non-receipts, returns, missing funds, and payment discrepancies
- Researching payment details using internal banking systems, SWIFT messages (pacs.008, pacs.009, MT199/299), Fedwire, and correspondent bank communication channels
- Performing root-cause analysis and providing accurate and timely resolution to clients and internal stakeholders
- Handling recalls, tracers, amendments, and payment confirmations according to established procedures
- Communicating professionally with internal partners, clients, and correspondent banks to gather information and resolve issues
- Providing clear status updates, explanations, and documentation related to wire investigation outcomes
- Supporting relationship management teams by addressing client concerns and preventing recurrence of operational issues
- Ensuring investigations align with regulatory standards, including OFAC, BSA/AML, and sanctions screening requirements
- Maintaining accurate records of all investigation activities in accordance with audit and compliance guidelines
- Identifying process inefficiencies and recommending improvements to enhance workflow accuracy and timeliness
- Supporting ongoing operational initiatives, system enhancements, and testing activities
- Meeting established SLAs, quality metrics, and department performance goals
Benefits
- Medical, Dental & Vision benefits, available on the first day of employment
- 401(k) with company match
- Paid Time Off (vacation, sick, and company holidays)
- Philanthropic support with paid time off to volunteer
- Employee discounts with major providers (auto, home, pet insurance, and more)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
