Associate VP for Information Technology Services & Chief Information Officer
About The Position
The Associate Vice President for Information Technology Services/Chief Information Officer provides strategic leadership for all aspects of the university’s information technology, including infrastructure, software, and user services. The AVP ITS/CIO provides strategic planning for technology at Western, provides leadership, and fosters teamwork across all Information Technology Services (ITS) units, which comprise more than 100 employees. The AVP ITS/CIO supervises Academic Technology and User Services, Enterprise Application Services, Enterprise Infrastructure Services, and the Information Security Office. The AVP ITS/CIO must manage, inspire, and lead a diverse team of dedicated professionals and support staff. They foster and sustain a workplace that promotes and values accessibility, equity, inclusion, and diversity. Understanding key performance metrics and implementing effective strategies to improve service and project delivery are essential. Clear, persuasive, and proactive communication is critical to achieving ITS's strategic goals. The ideal candidate is a visionary leader with extensive experience in information technology and a passion for driving innovation to advance student success.
Requirements
- Minimum of 10 years of progressively responsible management and leadership experience in information technology and information security.
- An earned bachelor’s degree from an accredited institution, or international equivalent.
- Experience in preparing and maintaining complex budgets.
- An understanding of the values and principles that guide public higher education.
- Excellent written, verbal, and interpersonal communication skills, including demonstrated experience.
- Ability to communicate effectively with both technical and non-technical audiences, with a strong customer service focus.
- Successful experience supervising technology personnel, including leading, managing, coaching, and developing those individuals utilizing methodologies for continuous improvement.
- Demonstrated leadership skills in collaborative decision-making and building constructive professional relationships across organizational units.
- Demonstrated experience in strategic planning and execution of information technology solutions within a complex environment.
- Demonstrates a commitment to and experience in championing diversity, equity, and inclusion by fostering a collaborative environment where every voice is heard and valued.
- Must comply with Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire.
- Requires a fingerprint background check.
- Must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU.
- A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.
Nice To Haves
- Master's degree from an accredited institution or international equivalent, in a discipline relevant to this position.
- Experience as a senior/executive leader in a complex information technology organization.
- Significant experience and skill in negotiating with vendors, contractors, and others.
Responsibilities
- Provides strategic leadership for all aspects of the university’s information technology, including infrastructure, software, and user services.
- Provides strategic planning for technology at Western.
- Provides leadership and fosters teamwork across all Information Technology Services (ITS) units.
- Supervises Academic Technology and User Services, Enterprise Application Services, Enterprise Infrastructure Services, and the Information Security Office.
- Manages, inspires, and leads a diverse team of dedicated professionals and support staff.
- Fosters and sustains a workplace that promotes and values accessibility, equity, inclusion, and diversity.
- Drives a vision of integrated service delivery.
- Ensures the unit's services are supported by the most appropriate systems, processes, and tools.
- Fosters a culture of collaboration.
- Models a collaborative way of working, both within the unit and with university stakeholders.
- Leads efforts to advance a Culture of Care and Open Accountability.
- Continues the work to develop and maintain a Culture of Care and Open Accountability throughout the IT unit.
- Assesses current systems, resources, practices, and processes to develop a vision for a modern and forward-looking technology infrastructure.
- Fosters an environment of strategic thinking and applies data-based decision-making.
- Establishes metrics to generate baselines and implement tools to evaluate results and assess impact.
- Builds and measures key performance indicators and shares outcomes with staff to identify areas for improvement.
- Drives Western's operational excellence strategy through the ERP implementation.
- Leads digital transformation and provides recommendations on using AI in operational software that aligns with Western’s values.
Benefits
- Benefits Overview for Administrative Professional Position
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What This Job Offers
Job Type
Full-time
Career Level
Executive
