Associate - Verifications

Hard Rock Digital•Atlantic City, NJ

51d•Hybrid

About The Position

As a Verifications Associate you will be an integral part of our operations team. This role is all about making sure we really know who our customers are — verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customer through the onboarding experience and beyond

Requirements

Ability to make risk-based decisions
Good attention to detail
Strong interpersonal skills
Good understanding of data protection
Trustworthy and acts with integrity
Desire and willingness to learn
Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements
Strong computer, literacy and numeracy skills
Flexibility to support a 24/7 operation

Nice To Haves

Previous experience in a similar role
Understanding of Anti-Fraud and Anti Money Laundering practices

Responsibilities

Reviewing and approving customer ID documents in accordance with company policy
Case handling, escalation and resolution
Communicating with customers to request information, provide support and perform investigations
Performing enhanced verifications tasks such as PEP and Sanction screening
Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met
Escalating suspicious activity or unusual findings
Keeping accurate and tidy records that are up-to-date and in line with regulatory standards
Staying up to date with AML/KYC regulations, policy updates, and best practices
Participating in, and aiding in the delivery, of relevant training programs
Participating in ad hoc tasks and team projects
Supporting a 24/7 operation