Operations Associate 1 - Verifications

Best Egg•Wilmington, DE

2d•$20 - $21•Onsite

About The Position

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values: Put People First â We foster an inclusive, flexible, and fun workplace. Create Clarity â Open communication drives trust and results. Get Things Done â We focus, prioritize, and deliver with excellence. Deliver with Heart â We lead with kindness, humility, and strong teamwork. Listen to Our Customers â Their needs drive our innovation. Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella. We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you. Weâre proud to be an equal opportunity employer committed to building a diverse, inclusive team. Operations Associate roles are all full-time, non-exempt positions where you work an hourly schedule (posted in the description below) and receive paid time off benefits and monthly incentives based on performance. To work remotely, you must have access to high-speed internet and a quiet area to work as we need to limit background noise while interacting with customers. We will provide you with a computer, monitors, headset and all equipment you will need. The training process is during your first three weeks 8am-5pm EST, we ask that you do not plan any days off during this three-week period to ensure you receive all of the necessary training. Our headquarters is in North Wilmington offering state of the art technology, comfortable working areas, an on-site gym, free snacks & drinks, food trucks and happy hours on Wednesdays and a bit of fun in our ping pong and arcade areas. Currently, we are hiring new associates that live within 50 miles distance to our headquarters building for the opportunity to either choose to work on-site, hybrid or work remotely and occasionally interact with the team at events if desired. Join our growing internal Operations team as we look for Loan Analysts to verify consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience. This will involve making outbound calls, handling inbound calls, reviewing loan documentation, calculating income and problem solving for questions related to consumer finance loans. You can expect a fast-paced fun production environment that includes continuous delivery, quality, and knowledge sharing. Work Hours: Monday- Friday: 8am-5pm OR 9am-6pm with 2 Saturday per month 9-1pm. The Job: Our Operations Associate team is crucial to our customer-centric business operations. We stand by principles of quality, customer satisfaction and delivering best in class customer service

Requirements

1+ years of financial services experience or equivalent experience
Positive and self-motivated
Ability to work effectively in a team environment
Strong analytical skills
Excellent verbal/written communication skills
Strong organizational skills and ability to multi-task
Effectively communicate with all levels of Marlette Funding leadership
Proficient with navigating basic computer applications
Attention to detail & high emphasis on quality
Must embrace change and thrive in an evolving department

Nice To Haves

Bilingual (English-Spanish) desired, but not required

Responsibilities

Ensure we deliver a positive customer experience throughout the application and verification process
Handle inbound and outbound phone calls to assist customers with questions, uploading documents and developing information provided on loan applications
Review loan applications and supporting documentation to validate application details
Calculate income and verify employment for designated applications
Document and update case information within the system of record
Provide feedback on trends that can be used to create bulletins and training modules
Make recommendations on policies and procedures related to verifications and fraud
Assist with tests and special projects assigned by management