Associate Underwriter Analyst
About The Position
MedPro Group is an industry-leading Berkshire Hathaway insurance company dedicated to protecting healthcare professionals. In this role, the Associate Underwriter Analyst will provide support to distribution partners through various communication channels, process high-volume transactions with accuracy, and resolve customer inquiries. Key responsibilities include underwriting mid-term adjustments, resolving billing issues, answering coverage questions, and assisting with new business submissions and renewal reviews. The role also involves data entry, initial analysis, account setup, processing policy changes, providing technical support to underwriting teams, and assisting with system testing and reporting for new projects. Additionally, the analyst will perform mass adjustments, maintain licensing and industry education, and participate in teams developing new procedures to enhance customer service.
Requirements
- Proven ability to work on a team or operate independently.
- Outstanding interpersonal, oral and written communication skills.
- Proficiency in Word, Excel and being able to learn various company systems to a high level of competence.
- Ability to succeed in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
- Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints.
Nice To Haves
- Bachelor's degree (preferred).
- High school diploma or equivalent with related experience will be considered.
- Previous experience in insurance or office environment desired.
Responsibilities
- Provide support for MedPro Group distribution partners via phone calls, emails and faxed requests.
- Process high volume, time sensitive transactions with a focus on accuracy and attention to detail.
- Receive, research, document and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction.
- Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications.
- Work with independent distribution partners to review and gather needed information for new business submissions and renewal reviews.
- Provide data entry, initial analysis and account set up transactions.
- Work with distribution partners and direct customers to evaluate and process policy change requests to ensure underwriting has complete and accurate information to review.
- Become an expert on MedPro's online application; walk distribution partners through the steps required to complete an application online.
- Provide technical support to our regional underwriting teams.
- Report analysis and resolution.
- Assist with system testing and reporting for new projects.
- Perform mass adjustments, and/or maintenance changes for special projects.
- Complete/maintain required licensing requirements and insurance industry education.
- Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations.
Benefits
- medical, vision and dental insurance options
- life and accident insurance
- 401(k)
- short-term and long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
