Associate, Transformative Change - Disputes, Claims & Investigations

Stout • New York, NY

1d • $74,000 - $135,000 • Hybrid

About The Position

Stout's Transformative Change practice combines data analysis, research, strategy, and operational experience to help clients achieve sustainable change in complex environments. The practice helps clients meet financial objectives, implement strategic initiatives, address compliance requirements, and evaluate impact. Engagements may focus on designing, implementing, and improving programs, policies, and operational processes for clients, including government entities and nonprofit organizations. We work with nonprofit legal organizations, pro bono counsel, government entities, and court-appointed monitors on matters involving housing, education, disability rights, public benefits, immigration, family and child rights, and related civil rights and system reform issues.

Requirements

• Bachelor's degree in Business, Economics, Public Policy, Statistics, Data Analytics, Sociology, Political Science, Social Work, Law, or a related field.
• Strong academic performance, with a GPA of 3.5 or above.
• Interest and experience in civil rights, public interest litigation, systems change, and the use of data to support accountability and reform.
• At least two years of relevant experience in disputes advisory or management consulting, economic consulting, public-sector or nonprofit consulting.
• Experience leading workstreams, planning workflow, tracking progress, resolving complex problems, escalating when necessary, and identifying opportunities for continuous improvement.
• Strong Microsoft Excel skills, including pivot tables, data joins, formulas, and model development.
• Excellent written and verbal communication skills, including the ability to explain complex analysis to legal, government, and community stakeholder audiences at a high level.
• Strong attention to detail and the ability to manage concurrent workstreams under court filing schedules, monitoring cycles, and other fixed deadlines.
• Independent, solution-oriented thinking and the judgment to ask focused questions when scope, timing, or expectations require clarification.
• Discretion when handling sensitive information, including personally identifiable information.
• Experience using AI tools responsibly to improve research, data analysis, documentation, or workflow efficiency.
• Eligibility to work in the United States without employer sponsorship at the time of hire and in the future.
• Ability to pass a background check. Engagements may involve access to sensitive government systems or data.

Nice To Haves

• Experience with Zendesk is highly preferred.

Responsibilities

• Own defined workstreams across expert support, compliance monitoring, implementation consulting, and call center operations associated with Class Action litigation and other public-sector clients.
• Integrate quantitative data, stakeholder perspectives, and financial or programmatic analysis into findings and recommendations.
• Help design monitoring frameworks, compliance measures, KPIs, and reporting processes that document progress and identify areas requiring action.
• Prepare clear, well-supported analyses and visualizations for clients, courts, parties, and other stakeholders.
• Develop reports from initial planning and research through drafting, revision, and final delivery.
• Support the development and implementation of call center operations by coordinating workflows, establishing processes, supporting staffing and training efforts, and keeping service delivery aligned with project and client goals. Build operational workflows in CRM platforms such as Zendesk, including intake forms, data fields, automation, routing, and reporting.
• Collect, validate, and analyze internal and external data. Identify limitations and document assumptions, sources, and methods in clear workpapers.
• Manage project activities from planning through execution, including coordinating timelines, tracking deliverables, supporting stakeholder communication, and keeping work aligned with project goals.
• Perform quantitative analysis and trend analysis, in Excel.
• Conduct qualitative research through interviews, focus groups, surveys, and document review. Code and synthesize findings into memoranda, reports, and monitoring materials.
• Support the drafting and refinement of standard operating procedures, intake criteria, case prioritization tiers, escalation protocols, and quality assurance plans, and revise them through client review and approval cycles.
• Prepare presentations, memoranda, reports, exhibits, and other client deliverables that meet Stout standards for clarity, accuracy, and defensibility.
• Review analyses and deliverables prepared by junior team members, provide clear feedback, and confirm that source support, calculations, formatting, and documentation are complete.
• Maintain organized case files, version control, quality-control checklists, and source records. Support cite-checking, scheduling, and project coordination when needed.
• Handle sensitive case materials, personally identifiable information, and privileged communications with discretion and in accordance with data governance and engagement requirements.
• Collaborate with attorneys, data scientists, program monitors, subject-matter experts, and client teams to produce integrated work product.

Benefits

• Competitive compensation
• Benefits and wellness options tailored to support employees at every stage of life
• Flexible work schedules
• Discretionary time off policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level