Associate, Total Quality Management

Oscar Health•Tempe, AZ

11h•Hybrid

About The Position

Oscar is seeking an Associate, Total Quality Management to join their Total Quality Management team. This role involves working cross-functionally with business and technical stakeholders, representing the department's needs in company-wide strategic initiatives, and solving business problems related to internal processes. The Associate will lead the design, optimization, and implementation of processes, improvements, and platforms to support organizational goals. This includes collecting and documenting business requirements, building and managing project plans, documenting key project decisions, managing project governance, applying frameworks, analyzing data, and developing risk mitigation strategies across multiple initiatives and stakeholders simultaneously. The position reports to the Associate Director, Quality.

Requirements

3+ years of work experience in operations and/or health insurance
2+ years of experience using data software such as Excel/Google Sheets, SQL, or other data analytics tools
2+ years of experience with end-to-end project management within a cross-functional environment
2+ years of experience in administering operational, quality, or analytics platforms, including requirements gathering, workflow documentation, vendor evaluation support, and leading User Acceptance Testing (UAT).
Experience managing, presenting, and owning stakeholder management
2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of Constraints

Nice To Haves

A bachelor's degree or 3+ years commensurate experience

Responsibilities

Lead the end-to-end management of cross-functional implementations and projects, including creating project plans, engaging stakeholders, and managing cross-functional relationships to drive collaboration, mitigate edge cases, and ensure on-time completion.
Evaluate overall departmental performance by creating, gathering (Big Data query writing & management), analyzing and interpreting data and metrics, and assisting in the development of departmental metrics and implementation of mitigation strategies.
Develop, maintain, and improve Key Performance Indicator (KPI) dashboards.
Perform trend and variance analysis to identify performance drivers.
Work with stakeholder teams to ensure audit forecasts align with business objectives and changes.
Collaboratively work with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
Apply strong analytical and modeling skills to solve complex business problems.
Analyze data to support business teams in making better informed, data-driven decisions.
Mentor team members and promote colleagues' growth and professional development.
Support other strategic projects as assigned to meet business needs.
Compliance with all applicable laws and regulations.
Other duties as assigned.