Associate Technician

Rooms To Go Texas (Our Company)•Cypress, TX

1d•Onsite

About The Position

In the role of associate technician, you will be a key asset within our IT support team, providing essential on-site competent technical support to our clients at your assigned location(s). Your core responsibilities will encompass the prompt diagnosis and resolution of hardware and software issues, ensuring the uninterrupted operation of computer systems, and upholding a superior standard of client satisfaction. This dynamic position necessitates a fusion of technical proficiency, effective communication skills, and the adaptability to thrive in various environments.

Requirements

Bachelor's degree in computer science or information systems or an equivalent combination of education and experience.
IT Industry certifications
Comp TIA A + Certification
Knowledge of Audio-Video systems, payment terminals, point-of-sale devices, network printing, and sales technology
Competence in managing and maintaining virtualized platforms, such as Citrix.
Detailed knowledge of current Microsoft operating systems and their configurations.
At least 2 years of experience in a customer facing role.
At least 2 or more years of IT technical support for end user devices (laptops, desktops, iPads/tablet level support)
Experience with the use of desktop support tools, indicating familiarity with essential software and hardware diagnostic tools.
Proven experience working with service level agreements, ensuring service quality and timeliness.
Excellent verbal and written communication skills with ability to effectively present and communicate with all levels within the organization, with agencies and vendors.
Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow.
Excellent analytical skills with the ability to think independently, take corrective action, and to resolve employee inquiries and requests for information.
Ability to write reports, business correspondence and procedure manuals.
Ability to deal with problems involving several variables in a variety of situations.
Ability to act independently and take initiative to solve problems, implement solutions, and create new processes.
Ability to maintain all job-related information in a confidential and private manner.
Applicants must be authorized to work in the U.S.

Nice To Haves

Comp TIA N+ Certification (to be achieved within one year of hire date.)
ITIL v4 Foundations.

Responsibilities

Fosters and nurtures strong, long-lasting relationships with associates and leadership to create an atmosphere of trust and collaboration that ensures a seamless IT support experience.
Acts as the frontline IT ambassador for assigned location(s) offering swift and effective technical support and problem resolution for end-users. Supports technical tasks for hardware and software items including network equipment, workstations, peripheral devices, point of sale devices, audio-video equipment, network printers, universal power supply devices, operating systems, Microsoft Office Suite products, in-house/commercial applications, and websites.
Routinely visits assigned location(s)/departments ensuring technical support and problem resolution are provided where needed. This duty requires flexibility and adaptability to effectively address the unique technology-related needs and challenges specific to each area.
Provides essential technical support to regional leadership equipping them with the tools and insights needed to drive operational excellence and technology utilization within their areas of responsibility.
Efficiently oversees the management of hardware inventory, encompassing meticulous equipment tracking, seamless replacements, and responsible disposal while strictly adhering to established asset management protocols. Ensure resources are readily available when needed.
Takes ownership of all service requests and tasks with unwavering commitment, ensuring each is seen through to completion, and the end-users’ needs are met to the highest standards.
Works closely with the company’s service desk team to resolve technical issues.
Actively engages in various projects on an as-needed basis, bringing your technical expertise to the table to contribute to the successful completion of endeavors that drive innovation and efficiency.
Efficiently prioritizes and manages service requests ensuring that incidents are resolved within established service level agreements (SLAs). Effectively plans and allocates time and resources for on-site visits and support tasks.
Performs other duties as required.