Associate Technical Trainer

Sitecore • Manchester, NH

61d • Hybrid

About The Position

We're looking for a tech-savvy, motivated individual with a passion for learning and teaching to join the Sitecore Learning Team. In this role, you'll deliver engaging training sessions both virtually and in person, while also creating digital eLearning content that helps customers around the world succeed with Sitecore. You'll collaborate with a global team of trainers, designers, and product experts, gaining exposure to diverse audiences and learning styles across regions. This position is ideal for someone who is early in their career, eager to grow in the technology space, and enjoys presenting and connecting with audiences. You'll gain hands-on experience with cutting-edge SaaS and Experience Management technologies, develop instructional expertise, and strengthen your technical and communication skills within a collaborative yet self-driven environment. To succeed, you should feel comfortable working independently, taking initiative, and managing your time effectively. A background in training, instructional design, computer science, web development, or communications would be a strong foundation for this role - but most importantly, we're looking for someone curious, adaptable, and passionate about helping others learn.

Requirements

• Comfort working independently in a global, virtual environment, demonstrating strong self-motivation, accountability, and follow-through.
• Excellent communication and presentation skills, with confidence speaking to diverse audiences both virtually and in person.
• A curious, tech-savvy mindset and enthusiasm for learning new tools, AI features, and platforms like Sitecore.
• Experience creating or contributing to eLearning content, videos, or other digital learning materials that make complex topics engaging and easy to follow.
• A collaborative, growth-oriented attitude and eagerness to develop professionally in the technology and learning space.
• Bachelor's degree in Computer Science, Information Technology, Instructional Design, Education, Marketing, Communications, or a related field

Nice To Haves

• Understanding of how modern web applications are built, from front-end frameworks like Next.js and React to .NET-based back-end development, with awareness of cloud-native, headless, and composable architectures.
• Experience producing interactive eLearning or demo-based videos using tools like Camtasia, Articulate, or AI-driven content platforms.
• Familiarity with Sitecore or other SaaS-based digital experience platforms

Responsibilities

• Deliver engaging virtual and in-person Business User, Marketer, and Developer training sessions to Sitecore customers and partners.
• Create and maintain eLearning content, videos, and supporting materials that make learning Sitecore products easy and enjoyable.
• Support learners of all levels - from marketers to developers - by explaining complex concepts in a simple, relatable way.
• Collaborate with internal teams (Product, Marketing, and Services) to align training content with product roadmaps and customer needs.
• Configure demo environments and troubleshoot basic technical issues during training sessions to ensure a smooth learner experience.
• Learn how modern websites and digital experiences are built - including concepts such as headless, composable, and cloud-based technologies - and help learners understand how these concepts apply within Sitecore's products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 1,001-5,000 employees