Associate, Technical Support (P1)

Save the Children 2022•Fairfield, CT

2d•Onsite

About The Position

As the Associate, Technical Support Tech you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will provide technical assistance resolving hardware and software issues by answering questions or troubleshooting issues. You will document interactions with end users and recommend improvements. You will be responsible for evaluating operational efficiency of different IT systems. You will rely on knowledge and professional discretion to achieve goals operating mostly unsupervised utilizing problem solving skills to achieve resolutions.

Requirements

Minimum of a High School Diploma or equivalent, plus at least 2 years of relevant experience
Demonstrated working knowledge in PC hardware
Experience with networking environments (LAN, WAN, Wireless Networks)
Demonstrated working knowledge of Active Directory, Intune, Cayosoft
Demonstrated experience with anti-Malware software, web conference platforms, service management platforms, remote support software, remote telephony software
Working knowledge and experience with audio/visual and videoconferencing systems
Professional proficiency in MS Office suite including Microsoft Office 365, Windows Operating Systems
Professional proficiency in spoken and written English

Nice To Haves

Demonstrated knowledge or experience with mobile devise platforms (iOS)
Demonstrated knowledge or experience with telephone systems
Ability to work in a high-paced, high stressed environment
Ability to work across multiple levels of the organization both face-to-face and remotely

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware, and mobile devices to include but not limited to
Maintain daily performance of computer systems
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Install computer peripherals and software for users
Assist user with audio visual and conference room technology
Assist in the resolution of technical problems with Local Area Networks (LAN), wide Area Networks (WAN) and other systems
Assist the network engineering team as needed to identify and resolve issues related to the LAN, WAN, WWAN, and Telecommunications Infrastructures
Assist in the evaluation of new technologies and provide procurement support as needed
Assist in special events as needed
Provide one-on-one or small group training sessions to staff on PC related issues and/or Agency standard Software
Create and maintain knowledge base articles
Directions and tips for using products and services
Answers to FAQs
Content that can provide in-depth solutions

Benefits

Flexible schedules
Generous PTO
11 paid holidays plus 2 floating holidays
Hybrid working opportunities
Competitive health care, dental and vision coverage for you and your family
A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
Annual merit increases and/or additional incentives for eligible employees
A retirement savings plan with employer contributions (after one year)
15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days)
Mental health benefits and support through Calm and company-hosted events
Free and confidential assessments, short-term counseling, referrals, and follow-up services
Access to internal and external learning & development opportunities and mentorships