Associate Technical Support Specialist - Elsmere, KY

FUN.com, Inc.•Elsmere, KY

18h•Onsite

About The Position

Do you love the smell of the server room in the morning? Is reformatting a hard drive child’s play for you? Do you like to tinker with your vintage IBM PC5150 in your spare time? Did you always like Q just a bit more than James Bond? Then you might be ready to join our Information Technology team! We’re looking for a new Associate Technical Support Specialist to share their passion for computers with our IT department! Candidates will be responsible for troubleshooting various tickets, solving basic computer issues for co-workers, and preparing new user accounts and hardware. Strong organizational skills are a must, since our Associate Technical Support Specialist helps maintain and store the hardware that other teams need to succeed at their roles. Candidates will also need critical thinking and investigation skills to fix a wide array of basic issues and to troubleshoot helpdesk ticket items. Higher level support will be available to help candidates on more advanced issues, so it’s also a great opportunity to cultivate your own knowledge. If you have a love of technology and a desire to put those skills to the test, then our IT department wants you on the team! And if you have some pics of your custom IBM PC5150, we’re interested.

Requirements

High School diploma or equivalent
Experience building or troubleshooting Windows PC’s
Ability to work both independently and on a team
Knowledge of PC components and architecture

Nice To Haves

Active Directory and Windows domain network experience
Linux experience
Knowledge of Apple computers

Responsibilities

Investigate and resolve basic and moderate issues in the Computer Support category of the IT helpdesk.
Escalate any more advanced tickets to the next level of support, assisting with fixes where appropriate.
Set up and configure hardware for new hires or as replacements.
Create and disable user accounts.
Keep all IT hardware organized and maintained, including ensuring storage in warehouse spaces and the server room is used effectively.
Monitor inventory levels to ensure adequate hardware is available as needed.
Promote and demonstrate FUN.com’s core values through words and actions: Focus on the Positive, Be Humble, Embrace Nerdy Goofy Fun, and Never Be Complacent.
Promote and sustain a fun and inclusive work environment where all team members can be their FUN-of-a-kind selves and actively contribute their thoughts, ideas, and work to the continuous improvement of what we do.
Adhere to federal, state, and local laws and regulations and Company policies and procedures (including but not limited policies and procedures related to employment, department operational flow, and health & safety).
Perform other duties as assigned.