Associate Technical Support Specialist (Part-Time)

Concurrency • Brookfield, WI

23d • Hybrid

About The Position

Concurrency is seeking an Associate Technical Support Specialist to join their Internal IT Team. This role involves providing tiers I, II, and III support for all organizational levels. The specialist will collaborate with leadership to enhance processes and offer recommendations for maintaining, upgrading, automating, and managing the internal IT environment. Concurrency emphasizes its core values: Be Yourself, Be Bold, Have a Growth Mindset, Be the Difference, and Assume Positive Intent.

Requirements

• Understanding of Microsoft Products including Office365 and Active Directory
• Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups
• Ability to multitask and work without direct supervision
• Passion and willingness to learn and use new technologies
• Readily adaptable to change
• Excellent interpersonal and communication skills
• Team and customer focused with a collaborative work style
• Strong troubleshooting skills
• Ability to work in a fast-paced environment and always maintain professionalism and confidence

Nice To Haves

• Bachelor’s Degree in Information Technology or related field
• Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components
• Technical certifications such as A+ or Microsoft Certifications

Responsibilities

• Provide tier 1-2 support to end-users
• Assist in creation of new user accounts
• Assist in the set-up of new equipment and devices
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• Configure, prepare, and ship laptops and other equipment for new hires and remote users
• Be available for on-call support for onsite IT issues as needed
• Assist in Corporate IT projects

Benefits

• flexible work schedules
• competitive compensation
• comprehensive benefits for employees and their families
• recognition programs
• comprehensive training opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level