Associate Technical Solutions Analyst

Vertex Inc. • Remote - WA, WA

8d • $86,600 - $112,500

About The Position

Multiple positions are open for recent Master’s degree graduates with relevant hands-on experience gained through co-ops, internships, graduate projects, or early-career professional work. Support the analysis, troubleshooting, and resolution of complex client technical issues, using critical thinking, sound judgment, and collaboration with more senior team members to drive issues toward resolution. Serve as a customer-facing technical resource during pre- and post-implementation activities, developing strong product and technology knowledge to provide effective ongoing support. Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments, with guidance and training provided as needed. Build working relationships with internal teams and external customers while continuing to strengthen technical, communication, and problem-solving skills in a professional support environment. Contribute to shared support systems, documentation, and knowledge base articles by capturing solutions, best practices, and lessons learned from technical investigations. Stay current on Vertex products, enterprise technologies, and support processes while applying academic training, internship experience, and hands-on learning to real client scenarios. Participate in team projects, training opportunities, and an on-call rotation as required by business needs.

Requirements

• Master’s degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline.
• Relevant hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience.
• Academic or practical exposure to one or more of the following: relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support.
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting.
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences.
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles.
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles.

Nice To Haves

• Exposure to SAP, Oracle, ERP platforms, enterprise applications, or tax technology through coursework, internships, co-ops, projects, or early professional experience.
• Familiarity with web services concepts such as SOAP, REST, WSDLs, APIs, or integration frameworks.
• Experience completing academic or practical projects involving data-driven applications, databases, analytics, cloud platforms, or high-volume transaction systems.
• Awareness of data governance, data security, privacy, operational support, or enterprise IT practices.
• Familiarity with virtual environments, cloud infrastructure, file transfer processes, networking, or related enterprise technology concepts.
• Interest in learning Vertex products or comparable enterprise software, tax technology, financial systems, or SaaS platforms.
• Prior experience working with customers, internal stakeholders, or project teams in a technical, analytical, consulting, or support capacity.

Responsibilities

• Support the analysis, troubleshooting, and resolution of complex client technical issues.
• Serve as a customer-facing technical resource during pre- and post-implementation activities.
• Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments.
• Build working relationships with internal teams and external customers.
• Contribute to shared support systems, documentation, and knowledge base articles.
• Stay current on Vertex products, enterprise technologies, and support processes.
• Participate in team projects, training opportunities, and an on-call rotation as required by business needs.

Benefits

• Vertex Bonus Plan (VOB)
• role-specific sales commission/bonus
• equity grants

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level