Associate Technical Services Engineer

HealthEdge•Remote,

3d•$80,000 - $85,000•Remote

About The Position

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com. Position Overview: We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs. Our Products: HealthEdge® delivers an entire healthcare ecosystem, providing customers with one set of healthcare solutions to manage all their complex needs and prepare for the future. Deployed individually or in combination, these healthcare solutions deliver what health plans need to succeed in an ever-changing market while ushering in the future of healthcare

Requirements

Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies.
Strong aptitude for critical thinking, analytical reasoning, and problem-solving.
Ability to document standard operating procedures and manage ticket lifecycles using tools like Salesforce and Jira.
Experience engaging with customers and managing competing priorities effectively.
Java-based applications and troubleshooting
SQL query development and debugging
Relational databases and version control
Web services (SOAP/REST)
Data formats and log analysis
UNIX command-line basics
Excellent communication and interpersonal skills.
Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment.
A proactive, driven mindset with a strong desire to understand both business and technical problems.

Nice To Haves

Preferably, experience in the health insurance industry, particularly with healthcare payors.
1+ years of experience as a Business Analyst is a plus.
Actively seeks feedback and engages in self-assessment for continuous improvement.
Participates in mobbing sessions and team learning activities.
Identifies and updates missing or inaccurate documentation.
Demonstrates adaptability to new tools and processes.
Communicates clearly with customers and documents next steps effectively.

Responsibilities

Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions
Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures
Escalate complex issues appropriately while maintaining clear communication with customers throughout the resolution process.
Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities
Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaboration