Associate Technical Account Manager (West)

Wiz•San Francisco, CA

12d

About The Position

As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy. You will work with a team of Associate TAMs to support our customers in their Wiz adoption journey. These customers represent a significant portion of the company’s ARR and growth potential. Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination. While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact. This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, and creating standardized resources that address common challenges before they become issues. This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your influence across the broader portfolio.

Requirements

1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
A willingness to learn both cloud and cyber security technologies.
Understanding of cloud services, architectures, and security best practices.
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Responsibilities

Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs cross-functionally (i.e.. Product Management and Support).
Offer insights regarding the availability of new features in Wiz.
Facilitate escalations for more complex or technically challenging issues.
Collaborate with Wiz Sales and Renewal teams to secure contract renewals.
Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.