Associate Tech Support Analyst (2nd Shift) - Workload Orchestration

Publix Super Markets • Lakeland, FL

1d • Onsite

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. Join the Workload Orchestration team as an Associate Tech Support Analyst responsible for maintaining and monitoring the enterprise workload schedule, backup processes, and data center infrastructure.

Requirements

• Associates degree or higher in Information Systems, Computer Science
• Previous experience as a computer operator working with both mainframe and open systems platforms.
• Experience with automated batch scheduler running in a distributed or hybrid environment.
• Ability to monitor system activity and detect issues using: MVS System Console TSO/ISPF SYSVIEW JMR and SAR or similar tools CA OPS/MVS OMEGAMON
• Ability to monitor batch processing tasks using: Windows Linux/Unix SAP z/OS Databricks Kubernetes
• Working knowledge of: Automated batch scheduling tools running on IBM mainframe and/or distributed environment (CA7, BMC Control-M, Stonebranch Universal Automation Center)
• Media backup processes and associated applications (Commvault, Rubrik)
• IBMs Job Control Language and CAs scripting language CLANG
• Microsoft Office Suite of tools
• Experience using system messaging and alerting tools (Unified Infrastructure Management)
• Ability to track mainframe and cross platform job failures using incident and problem-management applications (Service Manager, ServiceNow)
• Familiarity with Building Management Systems and facility con

Responsibilities

• Monitors production batch schedules, system activity, hardware health, and environmental controls in the Data Centers and related infrastructure.
• Coordinates with Publix Technology Developers, Engineers, and other internal resources to implement and update batch jobs and operational services.
• Resolves service issues via ticketing system and escalations using standard procedures.
• Maintains and updates key performance indicator data.
• Supports schedule changes and updates operational documentation to meet business needs.
• Assists business users with scheduling requests and issue resolution.
• Responds to system alerts using monitoring tools.
• Enforces security protocols to protect Data Center integrity and Publix’s sensitive corporate data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree