Associate Tech Product Manager
About The Position
As a Jr Technical Product Manager (AI Junior Product Manager) in our Chief Digital Office (CDO) within Optum Technology, you will drive the definition, design, and delivery of innovative, AI-powered technology solutions that transform the consumer digital experience, virtual assistant capabilities, and outbound engagement strategies. In this role, you will bridge the gap between business strategy and cutting-edge digital engineering, collaborating closely with data scientists, software engineers, and business partners to deliver scalable conversational AI and proactive contact center solutions. This is a unique opportunity to lead the deployment of advanced virtual assistants and outbound workflows, making a measurable impact on the healthcare system as part of a high-impact, forward-looking digital team. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
Requirements
- Associate’s degree OR 4+ years of equivalent work experience in technical product management, software engineering, or business analysis
- 1+ years of experience in Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features
- 1+ years of development experience or project experience within Agile development team
Nice To Haves
- Contact center leadership experience (highly preferred)
- Education/training in technical product management, technical product ownership, or business systems analysis within a software engineering or technology environment
- Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics
- Excellent analytical, problem-solving, and communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders
- Certified Scrum Product Owner (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification
Responsibilities
- Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories
- Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering capacity
- Design, develop, and deploy AI-powered solutions to address complex business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, Google, Amelia Bots) and proactive outbound engagement (e.g., NICE Proactive AI or Smartreach Outbound)
- Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies
- Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation
- Leverage enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive continuous improvement
- Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
