Associate Team Member

Coforge • Charleston, WV

1d

About The Position

The Associate Team Member is the first point of contact for customers and serves as a trusted advisor by listening to their needs and concerns. The role involves providing personalized, timely, professional, and empathetic support, resolving issues, and recommending effective solutions to improve the customer experience, satisfaction, and loyalty. The position also applies sales acumen to identify opportunities for upselling and cross-selling.

The successful candidate has a customer-first mindset, strong communication and interpersonal skills, and a proactive approach to problem-solving. The role is part of a collaborative, customer-focused team that shares ideas to improve processes while meeting business goals.

Requirements

• Strong interpersonal and communication skills.
• Empathy and professionalism in customer interactions.
• Ability to listen actively and understand customer needs.
• Problem-solving skills to address customer concerns effectively.
• Sales acumen and ability to identify upselling and cross-selling opportunities.
• Strong organizational and time-management skills.
• Positive attitude and commitment to continuous improvement.
• Customer-first mindset and ability to build rapport and trust.
• Proactive approach to problem-solving and ability to adapt to changing situations.

Responsibilities

• Identify customer needs through active listening and effective questioning.
• Respond to customer inquiries and concerns in a timely and professional manner.
• Resolve customer issues with empathy and professionalism.
• Recommend solutions and improvements that enhance customer satisfaction and loyalty.
• Identify and act on opportunities to upsell or cross-sell services.
• Collaborate with team members and contribute ideas to improve processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed