Associate Systems Engineer

Everpure•Raleigh, NC

11d•Onsite

About The Position

As an Associate Systems Engineer, you are here to help, guide and support, pull all the technical strings towards a successful deal and a happy customer. Primary duties will be to support Pure Storage’s inside sales team and be the technical sales advisor which demonstrates the technical benefits of Pure’s solution to our prospects and customers.

Requirements

BS in CS, EE or other technical degree and/or equivalent experience
2+ years of experience (technology industry preferred)
Strong phone presence and experience in a high-volume customer interaction environment
Conscientious attitude and dependability, strengths in teamwork and communication
Confident, articulate and professional speaking abilities, and a strong ability to listen
Ability to collect data, identify problems, establish facts and draw valid conclusions
Preparation and delivery of technical product and architecture presentations
Passion for technology and aptitude to learn new technologies
Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
Demonstrated listening, written communication and product presentation skills
Ability to handle multiple tasks and projects, in real-time scenarios

Nice To Haves

Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
Salesforce.com experience preferred
Willingness to relocate upon promotion

Responsibilities

Assist prospects and customers with basic demonstrations, system configurations, and answers to technical questions
Respond to telephone and electronic communications from customers, resellers, Inside Account Executives, and Management team regarding product applications, pricing, and ongoing projects
Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team. Will have the ability to take point on simple designs where appropriate
Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
Apply critical thinking techniques to work through difficult customer situations
Work closely and establish strong relationships with Engineering, Support, Professional Service and Product Management in helping to define product requirements, deployment, troubleshooting and usability
Assist on TCO/ROI modeling dependent on tenure and capability
Be involved in Account Planning, primarily as an observer
Teach traditional SE’s how to leverage social media