Associate Support Account Manager
About The Position
As an Associate Support Account Manager, you are beginning your journey as a trusted advisor for Kyriba customers. You focus on learning Kyriba products, developing customer relationship skills, and supporting experienced Support Account Managers while building the technical and business knowledge required for long-term success. In your first 12–18 months, success in this role looks like: Successfully completes onboarding and Kyriba training curriculum. Builds positive relationships with assigned customers. Demonstrates ownership of routine customer communications. Achieves Core, Bank, and Cash certifications according to development plan. Learns Support processes, escalation management, and proactive account engagement.
Requirements
- Customer service or technical support experience.
- Strong communication skills.
- Ability to learn complex financial software.
- Excellent organizational skills.
- Growth mindset and willingness to receive coaching.
Responsibilities
- Support assigned customer portfolio alongside experienced SAMs.
- Participate in customer meetings and document follow-up actions.
- Monitor customer health and support activity.
- Coordinate internally with Support Engineers and Product teams.
- Learn proactive monitoring, reporting, and Success Planning.
- Maintain accurate customer documentation.
- Develop technical expertise through certifications and mentorship.
Benefits
- Comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
