Associate, Supplier Relations

Global Charter Services, Inc.•Los Angeles, CA

About The Position

This is a hands-on position, with shifts that may be outside the standard Monday - Friday, 9:00AM - 5:00PM timeframe. You’ll be the primary point of contact for our suppliers during the trip fulfillment phase of a booking, bringing technology into an industry that lags behind the remainder of the travel industry.

Requirements

You possess a positive attitude, with a proactive approach to service
You have strong analytical skills, with extreme attention to detail
You’re a highly motivated individual with the ability to multitask effectively
You’re well organized and flexible in a changing and dynamic environment
You’re able to work well under pressure, in both a team and individual setting, with minimal management support
You have excellent interpersonal, telephone, writing & customer service skills
You’re not shy about talking with customers and suppliers alike; embrace a conversation!
You are internet savvy with strong skills in GSuite (Docs, Sheets, Mail)
You’re a problem solver, with the ability to identify and implement solutions

Nice To Haves

4-year college degree preferred

Responsibilities

Trip Fulfillment
Procure operators for Platform bookings by facilitating trip delivery and managing acceptance.
When necessary, perform proactive communication with operators to get quotes and necessary confirmations.
Coordinate with internal Sales and/or SalesOps when necessary.
Awareness of confirmed trips in your region; address pricing and inventory concerns
Platform Management
Awareness of and address pricing and/or inventory irregularities
Awareness of bugs, enhancement requests and product launches
Solicit feedback (from Suppliers), document and provide recommendations on website and/or internal system improvements; participate in system testing
Manage/address Supplier Relations team system tasks
In-depth knowledge of areas of Platform directly impacting Supplier Management
Understand and manage region pricing; Holiday, Peak, Off-Peak surcharges and/or discounts, pricing irregularities
Understand and manage regional transportation guidelines and/or restrictions (IE - regional/city/state licensing, road restrictions, permits)
Specialty Movement Pricing
Coordinate pricing for large movements, priority access, and last-minute needs with sales.
Lead operator procurement and pricing, coordinating with Sales and Supplier Relations.
Assist sales in procurement in “Estimated Markets” with sparse inventory
Pricing Strategy; With Department Head
Analyze platform market pricing trends to ensure competitiveness and parity.
Participate in and recommend pricing and revenue management initiatives to maximize booking opportunities and margin.
Manage system pricing and inventory dials, including market surcharges, adjusting on a macro or micro level to optimize platform performance.
Develop and manage industry pricing intelligence to ensure competitiveness and parity.
Provide guidance to internal teams on market pricing trends and events
Region Liaison / Support for internal teams
Customer Experience: Resolving customer-impacting issues, negotiating refunds, understanding areas of improvement for Suppliers
Product: Solicit, document and provide recommendations on website and/or internal systems improvements; Participate in system testing and round-tables
Finance: Consult, research and assist in resolving Supplier-facing payment and refunds; maintain Supplier relationship and communication throughout (no hand-offs!)
Sales: Research, negotiate and provide guidance on group movements; obtain Supplier contracts in line with group contract
Supplier Relations: Coordinate operators to steer new business towards; mutually share operator information, feedback and performance; mutually share market intelligence impacting pricing and inventory