Associate, Supplier Relations

Global Charter Services, Inc.Los Angeles, CA
8d

About The Position

This is a hands-on position, with shifts that may be outside the standard Monday - Friday, 9:00AM - 5:00PM timeframe. You’ll be the primary point of contact for our suppliers during the trip fulfillment phase of a booking, bringing technology into an industry that lags behind the remainder of the travel industry.

Requirements

  • You possess a positive attitude, with a proactive approach to service
  • You have strong analytical skills, with extreme attention to detail
  • You’re a highly motivated individual with the ability to multitask effectively
  • You’re well organized and flexible in a changing and dynamic environment
  • You’re able to work well under pressure, in both a team and individual setting, with minimal management support
  • You have excellent interpersonal, telephone, writing & customer service skills
  • You’re not shy about talking with customers and suppliers alike; embrace a conversation!
  • You are internet savvy with strong skills in GSuite (Docs, Sheets, Mail)
  • You’re a problem solver, with the ability to identify and implement solutions

Nice To Haves

  • 4-year college degree preferred

Responsibilities

  • Trip Fulfillment
  • Procure operators for Platform bookings by facilitating trip delivery and managing acceptance.
  • When necessary, perform proactive communication with operators to get quotes and necessary confirmations.
  • Coordinate with internal Sales and/or SalesOps when necessary.
  • Awareness of confirmed trips in your region; address pricing and inventory concerns
  • Platform Management
  • Awareness of and address pricing and/or inventory irregularities
  • Awareness of bugs, enhancement requests and product launches
  • Solicit feedback (from Suppliers), document and provide recommendations on website and/or internal system improvements; participate in system testing
  • Manage/address Supplier Relations team system tasks
  • In-depth knowledge of areas of Platform directly impacting Supplier Management
  • Understand and manage region pricing; Holiday, Peak, Off-Peak surcharges and/or discounts, pricing irregularities
  • Understand and manage regional transportation guidelines and/or restrictions (IE - regional/city/state licensing, road restrictions, permits)
  • Specialty Movement Pricing
  • Coordinate pricing for large movements, priority access, and last-minute needs with sales.
  • Lead operator procurement and pricing, coordinating with Sales and Supplier Relations.
  • Assist sales in procurement in “Estimated Markets” with sparse inventory
  • Pricing Strategy; With Department Head
  • Analyze platform market pricing trends to ensure competitiveness and parity.
  • Participate in and recommend pricing and revenue management initiatives to maximize booking opportunities and margin.
  • Manage system pricing and inventory dials, including market surcharges, adjusting on a macro or micro level to optimize platform performance.
  • Develop and manage industry pricing intelligence to ensure competitiveness and parity.
  • Provide guidance to internal teams on market pricing trends and events
  • Region Liaison / Support for internal teams
  • Customer Experience: Resolving customer-impacting issues, negotiating refunds, understanding areas of improvement for Suppliers
  • Product: Solicit, document and provide recommendations on website and/or internal systems improvements; Participate in system testing and round-tables
  • Finance: Consult, research and assist in resolving Supplier-facing payment and refunds; maintain Supplier relationship and communication throughout (no hand-offs!)
  • Sales: Research, negotiate and provide guidance on group movements; obtain Supplier contracts in line with group contract
  • Supplier Relations: Coordinate operators to steer new business towards; mutually share operator information, feedback and performance; mutually share market intelligence impacting pricing and inventory
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