Associate Supervisor, Retail (RPT)

New York Botanical Garden•Bronx, NY

3d•Onsite

About The Position

The Associate Supervisor, Retail assists customers with questions, sales or merchandise selection, rings up purchases, operates Point of Sales (POS) systems, and accurately handles cash, check, and credit card transactions. The Associate Supervisor performs opening and closing procedures on register, and supports the closing procedures of entire shop. The Associate Supervisor supports managers with overseeing day-to-day operations and with training new staff on POS system. The Associate Supervisor works with warehouse team on inventory and stock in the shop; supports managers with merchandising, maintaining, restocking, and keeping displays neat and clean; assist in shrinkage control by remaining aware and reporting merchandise loss and damages; and supports eCommerce, as needed.

Requirements

1-3 years retail experience
Attention to detail and professionalism in all interactions and correspondence
Responsible and dependable, and the ability to function as a team player in a collaborative environment
Friendly and pleasant demeanor; customer service oriented
Knowledge of POS systems, Shopify, Microsoft Office (Excel, Outlook, Word)
Flexibility in working weekends and some evenings
Ability to move or lift up to 30 pounds

Responsibilities

Supports management by ensuring daily tasks are completed and providing assistance to team members.
Meets and greets and provides high quality customer service.
Acts as a peer coach and is able to delegate tasks, as needed, in partnership with management
Supports and contributes to a friendly and comfortable atmosphere in the shop.
Stays up-to-date on product information and high-level plant knowledge and able to relay related information to customers.
Rings up sales accurately, is responsible for cash and credit cards tendered.
Learns and adheres to Shop and NYBG policies.
Assists with special sales and retail events, occasionally off-site and/or during evening hours.
Supports the inventory and restocking process.