Associate, Strategy & Growth, What Works Cities

Results For America•Washington, DC

35d•$72,353 - $84,023•Remote

About The Position

The Associate, Strategy & Growth, What Works Cities will play a key role in supporting the Strategy & Growth function by managing the operational backbone of city engagement while contributing to strategic insights that inform outreach and growth decisions. This role is designed for a highly organized and analytical professional who can effectively balance execution and strategy — ensuring strong pipeline management, high-quality data tracking, and actionable research that supports regional growth. The Associate will work closely with the Associate Director and cross-functional teams to strengthen the city engagement pipeline, improve internal processes, and generate insights that help expand What Works Cities’ reach and impact. Travel expected up to 30% annually will be required to support city visits and/or external convenings. This is a full-time, exempt position, based in a home office anywhere within the U.S. or Canada.

Requirements

3-6 years of general professional experience and a college degree (or equivalent practical work experience).
2–4 years of relevant experience in marketing, consulting, public sector, or related fields
Experience working with local government, a knowledge of their structures and constraints, and a commitment to driving innovation and improvements in the effectiveness of local governments.
Experience with research and analysis, customer service, and relationship management.
Demonstrated track record of successful project completion and results from production even in ambiguous environments, taking initiative to solve problems, and cultivating strong, mutually beneficial partnerships.
Experience in successfully managing relationships with key internal and external stakeholders.
Salesforce, Tableau, Google Suite, MS Office, Asana, Slack, WhatsApp
A commitment to Results for America’s mission and vision.
Respect for Results for America’s organizational values, including diversity, equity, and inclusion.
Strong organizational and project management skills, with demonstrated ability to prioritize and independently manage multiple workstreams, meet deadlines, and drive work forward with accuracy and attention to detail.
Excellent written and interpersonal communication skills, with the ability to coordinate across internal and external stakeholders, support city-facing outreach, and communicate clearly and professionally in a fast-paced environment.
Analytical mindset, with the ability to interpret data, identify patterns, conduct structured research, and generate insights to support prioritization, decision-making, and continuous improvement.
Stakeholder engagement skills, with the ability to support relationship-building with cities, partners, and ecosystem actors through strong follow-through, responsiveness, and effective coordination.
CRM and operational management skills, with the ability to maintain accurate pipeline data, support tracking and reporting, and ensure consistency across outreach and engagement processes.
Applicants for employment with RFA must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S and/or Canada.

Nice To Haves

Experience working with Canadian municipalities or within Canada’s local government ecosystem valued
Experience working in the nonprofit/philanthropic sector is a plus

Responsibilities

Support the execution of outreach campaigns and engagement initiatives
Support outreach and recruitment efforts to engage cities in the WWC Initiative, including drafting emails, preparing outreach materials, and assisting with information sessions
Coordinate scheduling, follow-ups, and communications with city representatives
Maintain organized records of outreach activities and engagement history
Assist in preparing materials for city meetings, webinars, and briefings
Attend conferences to meet with city practitioners and staff to promote the What Works Cities initiative and support recruitment efforts
Ensure smooth operational flow across outreach activities
Conduct research on cities, regional ecosystems, and public sector innovation trends
Support the identification of target cities, including identifying readiness factors and documenting findings to inform outreach prioritization
Maintain and update databases of cities, partners, and ecosystem actors
Monitor relevant policy, innovation, and governance developments in the region
Contribute to research briefs and strategic insights for internal use
Maintain and update the city engagement pipeline in CRM (e.g., Salesforce)
Track city progression across all stages (awareness → engagement → Data Snapshot → Assessment → Certification)
Ensure data accuracy, completeness, and consistency across pipeline records
Support pipeline reporting and internal tracking systems
Identify gaps, inconsistencies, and opportunities to improve pipeline visibility
Support the development and maintenance of growth dashboards and reports
Analyze engagement data and pipeline trends
Identify patterns in city engagement and conversion
Provide insights to improve outreach strategies and targeting
Contribute to periodic performance reviews and strategic discussions
Identify opportunities to improve internal workflows and coordination
Help standardize outreach and pipeline management processes
Support the development of tools, templates, and documentation
Contribute to building scalable systems for growth