Associate Strategic Resource Engagement Manager

World Wide Technology Healthcare Solutions•Jenks, OK

8d•$69,200 - $86,500•Remote

About The Position

The Associate Strategic Engagement Manager (Associate SEM) will work directly with the Strategic Engagement Management (SEM) team and will assist with the support of our teams, special projects and day-to-day operations. The goal of the Associate SEM role is to develop into an SEM, by growing and learning in the areas of personnel management, business operations, marketing, and all things WWT. As the Associate SEM gets comfortable with the mechanics of the SEM team, they will be assigned some low-touch resources and customers to manage under the guidance of an SEM or Senior Leadership. The expectation of the Associate SEM role is that the chosen candidate will be actively engage with our SEM team and the entire Strategic Resourcing practice, that they will be an enthusiastic participant in our mentoring relationships, and that they are treated as a contributing team member on all fronts. The SEMs will include them in all parts of the business and the Associate will be able to contribute or shadow on everything. This role is vital to our team's success today, as well as the shape of our team in the future.

Requirements

Financial acumen and excel experience are required
Strong communication skills (written/verbal/presentation)
Ability to learn quickly
Desire to be a leader
Ability to work independently, strong problem-solving skills and not shy about suggesting new ideas or solutions
Creative/innovative personality. Be a visionary!

Nice To Haves

Bachelors degree preferred or a combination of education, training and experience may be considered in lieu of a degree
Experience working with Vendor Management Systems (VMS) is preferred (Bullhorn, Beeline, Fieldglass, etc.)
Experience working with utility customers is a huge plus
Baseline knowledge of World Wide Technology
Baseline knowledge of Professional Services and outsourcing/managed services/partner led engagements. Experience in the staffing or recruiting industry a plus!
Baseline knowledge of IT/Technical industry a plus as well

Responsibilities

Building relationships with the resources and customers, and becoming a Trusted Advisor for all things WWT
Establishing regular communication cadence with each resource (1:1s, emails, team calls, etc.) and with our customer contacts.
Ability to navigate scenarios around performance issues, difficult conversations and coaching, hiring/terminating, compensation discussions, etc.
Timecard and time off management
Navigating the Partner relationship in addition to the Resources/Customers
Manage and maintain an accurate roster of resources supporting WWT clients, including tracking onboarding and offboarding activities across both internal systems and client environments. Ensure all resources meet required customer training, certifications, and project assignment requirements, and maintain visibility for cross-functional stakeholders
Coordinate end-to-end onboarding and offboarding processes for consultants, including alignment with internal teams and client requirements.
Manage offboarding activities, ensuring proper system access removal and compliance with both WWT and client policies.
Oversee distribution, tracking, and return of internal and client-issued assets (e.g., laptops, equipment), ensuring accountability throughout the resource lifecycle.
Provide regular reporting on personnel changes, including onboarding status, active resource updates, and offboarding details (including reasons), for both internal leadership and client stakeholders.
Learning and understanding the Strategic Resourcing P&L as well as engagement financials. This should include a strong understanding of general services financial terms and processes.
Utilizing Strategic Resourcing reports from Tableau and Smartsheets including the team roster, dashboard, financials, burn rates, etc.
Ability to work within our current tool base including SalesForce, The Deal, Tableau, Empower, Bullhorn, Trello, SmartSheets, etc. Actively participate in status reports, roster updates, SOP updates, Udemy reporting, etc.
Understanding of the cross-functional teams that support Strategic Resourcing (sales, project coordinators, resource managers, regional managers, etc.) and our RASCI.
Creating new ideas and content to be published on the WWT Platform for both internal and external audiences
Be a visionary and think of ways to creatively enable our sales teams and educate our customers -- customer newsletters, communications, events, etc.
Assist with the internal Strategic Resourcing Newsletter and all-hands calls
Assist with creation of case studies and success stories around the Strategic Resourcing practice
Able to educate resources and customers on WWT reach back and culture. This includes the WWT IML, Platform/ATC, Command Center, Udemy, Mentors, etc.
Build knowledge around WWT technical offerings outside of Strategic Resourcing including Application Services, Consulting Services, LaaS, Infrastructure Services, Supply Chain, etc.
Ability to present the WWT Go-to-Market presentation from the heart
Encourage resources and customers to utilize our reach back