Associate Strategic Program Manager

Fictiv•Oakland, CA

2d•Hybrid

About The Position

As an Associate Strategic Program Manager (SPM) at MISUMI Americas, you'll work alongside engineers at some of the world's most innovative companies — helping get complex products across the finish line on time, on budget, and at the highest quality. You'll be a critical connector between Sales, Quality, Logistics, and C&DFM teams, keeping programs aligned and customers confident. With a focus on continuous improvement, you'll contribute ideas, drive internal process enhancements, and elevate the overall customer experience.

Requirements

Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering with 1–2 years of related experience, or 3+ years of manufacturing operations experience.
Sharp organizational and time management skills — you juggle multiple priorities without dropping the ball.
Clear, confident communicator with experience working across diverse, cross-functional global teams.
Proactive self-starter with a passion for learning, continuous improvement, and operational success.
Familiarity with manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.
Technically savvy with a strong interest in leveraging AI tools and automation to sharpen workflows and enhance performance.

Nice To Haves

Experience working with global manufacturing sites in a customer-facing role.
Familiarity with ITAR and EAR regulations, particularly ECCN classifications such as 9A515.

Responsibilities

Own relationships with internal stakeholders and support customer-facing touchpoints to deliver standout service.
Track and report program milestones across multiple platforms, keeping timelines and deliverables on course.
Identify process gaps and risks using your manufacturing or operations knowledge — then drive improvements.
Champion cross-functional collaboration to boost program efficiency and customer satisfaction.
Manage customer change requests and project updates across internal and external platforms, keeping every stakeholder in sync.
Maintain accurate, up-to-date program status across multiple systems to support business decision-making.
Travel approximately 10% annually within the U.S. for customer onsites, team meetings, trade shows, and conferences.
Contribute to and maintain the Quality Management System (QMS).