Associate Store Manager, Full Time, Richmond - Pottery Barn

Williams-Sonoma•Richmond, VA

3d•$62,000 - $72,000•Onsite

About The Position

The Associate Store Manager will partner with the General Manager to ensure the store meets or exceeds sales and contest goals, while also meeting payroll goals based on current trends. This role involves prioritizing, planning, and adjusting schedules and daily agendas to meet business goals, and holding the team accountable for achieving them. The Associate Store Manager will also recruit, interview, and select qualified candidates to build a talent pipeline, and train and motivate associates through ongoing programs in sales, customer service, and product knowledge. They will develop associates to assume increased levels of responsibility, assess performance, provide ongoing feedback, and complete performance appraisals and development plans. A key responsibility is ensuring the team provides an exceptional customer experience to achieve World Class Service standards through effective floor management and staff coverage. The role also includes maintaining a safe work environment, ensuring store standards (visuals, cleanliness, signage, safety) are met, and managing store-operating procedures like inventory levels and cash control to minimize losses. The Associate Store Manager is responsible for ensuring the store meets company guidelines in opening and closing procedures, monitoring company assets through accurate inventory procedures, and ensuring associates comply with all Company policies and procedures. Finally, they will create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Requirements

2-3 years management experience. Specialty retail preferred.
Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.
Proven ability to identify top talent and train/develop/retain great people.
Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.
Effective communication, organization and leadership skills.
Proven ability to motivate and influence others through personal actions and examples.
Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.

Responsibilities

Ensure store meets or exceeds sales and contest goals in partnership with the General Manager.
Meet payroll goals based on current trends.
Prioritize, plan and adjust schedules and daily agendas to meet business goals.
Hold team accountable to achieving goals.
Recruit, interview, and select qualified candidates to build a talent pipeline in partnership with the General Manager.
Train and motivate all associates through on-going programs in sales, customer service and product knowledge.
Develop associates to assume increased levels of responsibility.
Assess performance and provide on-going feedback; Complete and deliver performance appraisals and development plans.
Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards.
Maintain presence through effective floor management and ensure staff coverage in all areas of the store.
Maintain a safe work environment and ensure ongoing safety training and awareness.
Ensure store standards are met and maintained (visuals, cleanliness, signage, safety, etc.).
Manage store-operating procedures (inventory levels and cash control) to minimize store losses in partnership with the General Manager.
Ensure the store meets company guidelines in opening and closing.
Monitor company assets through accurate inventory procedures in partnership with the General Manager.
Ensure associates comply with all Company policies and procedures.
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Monitor assets through accurate inventory management procedures.