Associate Store Manager - Toronto Eaton Centre

Knix • Toronto, ON

1d • CA$60,000 - CA$70,000 • Onsite

About The Position

The Associate Store Manager acts as the strategic partner to the Store Manager, helping to lead and develop a leadership team of Assistant Managers and Key Leads, as well as our Sales Associates. You will drive business results by overseeing daily operations and ensuring an inclusive environment where customers can explore the Knix product line. While the Manager sets the vision, you bring it to life on the floor through real-time coaching and hands-on leadership that drives an exceptional customer experience. You are a people-first leader who builds community, manages operational complexity, and empowers a high-performing team to exceed targets.

Requirements

• Previous experience in a retail management role (Assistant Manager level or higher) leading a team in a high-volume environment.
• Proven ability to coach and develop layers of leadership (mentoring Assistant Managers or Supervisors is a plus).
• Demonstrated experience in driving specific KPIs and understanding how operational efficiency impacts the bottom line.
• The ability to problem solve and exercise appropriate decision-making to produce optimal results in a fast-paced setting.
• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25 lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Nice To Haves

• Experience planning + executing community events both in-store and out-of-store is an asset.
• Open availability to ensure business needs are met including evenings, weekends, and holidays.

Responsibilities

• Proactively drive sales volume by acting as the primary floor leader.
• Model best-in-class selling behaviors and provide real-time coaching to Assistant Managers and Associates to maximize sales and balance service.
• Partner with the Store Manager to analyze business trends and take ownership of specific KPIs (e.g., Conversion, UPT), creating action plans to influence them and pivoting floor coverage based on business needs.
• Lead the "back of house" and operational standards, including training the team on cycle counting, inventory management best practices, shipment processing, and loss prevention to ensure stock accuracy.
• Ensure team members maintain the visual standards of the store at all times; assist in floor sets and merchandising updates to create a world-class shopping experience.
• Execute on-the-ground logistics for special events and community building initiatives, utilizing marketing collateral to drive traffic and engagement.
• Partner with the Store Manager on recruitment, hiring, and retention strategies.
• Take a lead role in the orientation and onboarding of new hires to ensure a memorable employee experience.
• Support with the openings and operations of future stores and pop-ups for Knix as needed.
• Deputize for the Store Manager in their absence, assuming full accountability for store operations and team performance.

Benefits

• Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
• Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• A Parental Leave Top-Up Program up to 80% of your salary.
• Company GRSP Program that matches up to (3%) of your pay.
• A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Generous employee discounts that offer up to 50% on your favourite Knix products.
• Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed