Associate Software Support Engineer
About The Position
As an Associate Software Support Engineer in XiFin’s Career Development Program you will be part of a team of dynamic engineering professionals reporting directly to the Manager, Software Support. In your day-to-day, you’ll play a critical part in performing in-depth analysis of our software product, databases, and processes, as well as work cross-functionally with departments across XiFin. This is an exciting opportunity to for an early-career person who is ready to put to use their Java and SQL knowledge to help troubleshoot and debug our system. This position will be located at our office in San Diego, CA.
Requirements
- Are a new graduate with a bachelor’s or master’s degree
- Communicate clearly and confidently, both in writing and in conversation
- Are eager to learn, ask great questions, and work with others to solve problems
- Willing to collaborate across the organization to drive XiFin’s business forward
- Must have obtained a bachelor’s or master’s degree in computer science or other technical degree, by or within the 6 months preceding the start date of June 2026
- Located in the greater San Diego area
- Demonstrated knowledge of Java and SQL
- Familiarity with using revision control applications (preferably JIRA and Bitbucket)
Responsibilities
- Collaborate with cross-functional agile teams of software engineers, domain experts, and others to improve our product features.
- Monitor and resolve Support cases and provide prompt resolution and/or corrective action.
- Perform root cause analysis to recommend both short-term and long-term corrective and preventive action.
- Write database scripts to resolve data related customer reported issues
- Work with the engineering department to improve quality, efficiency, testability, and maintainability of code base, and identify opportunities for process improvement, as well as involvement in implementation of identified process improvements.
Benefits
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching to support your financial future
- Health Savings Account (HSA) with company contributions
- Wellness incentive that rewards your preventive healthcare activities
- Tuition assistance to support your further education and growth
- Annual volunteer event
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
