Software Engineer, Support Core

Dialpad • San Ramon, CA

4h • Onsite

About The Position

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
We are seeking an experienced and ambitious Full Stack Software Engineer who is passionate about building high-quality, high-scale web and desktop-native applications using modern frontend and backend technologies. You will take end-to-end ownership of significant features, drive architectural decisions, tackle complex technical hurdles, and ensure high code quality. You will proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability.
This position reports to our Engineering Manager, who is based in North America, and is looking for someone to join the team in our San Ramon, CA, USA office.

Requirements

• 3+ years of professional experience in Full-Stack Software Engineering.
• Strong experience with Python, Java, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures, etc.
• Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures. Proficiency with both SQL and NoSQL databases.
• Experience with building reusable and modular components for both frontend and backend.
• Bachelor's degree in Computer Science or equivalent practical experience.
• Proven ability to design, build, launch, and maintain at least two large-scale production systems.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

Responsibilities

• Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications.
• Write clean, modular, and maintainable code using best practices along with unit & integration tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience.
• Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.

Benefits

• We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level