Associate Software Implementation Manager

SoftPro•Raleigh, NC

2d•Hybrid

About The Position

SoftPro is seeking an Associate Software Implementation Manager in our Raleigh, NC office, in a hybrid role This position can also be remote for the candidate with the appropriate skills/experience. The primary role of this position is to enhance our new or prospective customer’s experience with our SoftPro Suite of products that include Select, Standard and Enterprise.

Requirements

4+ years experience in the real estate industry, specifically escrow/closing experience
Exceptional attention to detail and organizational skills
Excellent communication skills and strong teamwork
Highly motivated with a sense of urgency
SoftPro software experience preferred (Select and/or Standard or Enterprise)
Ability to handle multiple projects and priorities simultaneously
Prior project management experience
Up to 25% US travel required

Nice To Haves

SoftPro software experience preferred (Select and/or Standard or Enterprise)
Prior project management experience

Responsibilities

Establish initial contact with new customers to give an overview of the implementation process and to evaluate installation, setup, training, custom document and report requirements as well as ancillary products and services
You will be responsible for the configuration, customization and setup of our software applications for the new customers you are assigned to manage
Provide program walk-throughs
Create and maintain detailed records and project plans of customer discussions and decisions made throughout the implementation process
Provide complete overviews of the configuration and customizations to our trainers prior to your customer being trained
Provide amazing customer service and immediate attention to your customer requests
Hold weekly discovery calls with each of your customers in order to assist with best practices and provide the necessary guidance for a successful deployment
Other duties as assigned