Software Implementation Project Manager

Idexx • Westbrook, ID

13h • $69 - $78 • Hybrid

About The Position

Are you a detail orientated self-starter , passionate about customer experience and looking to move into the Project Management space? We have an exciting opportunity for a Software Implementation Project Manager to join our Enterprise Customer team! We have a preference for this role to be hybrid in our Westbrook ME or Frisco TX office, but also open to fully remote for the right candidate. The IDEXX Veterinary Software Customer Experience team is seeking our next Software Implementation Project Manager, focused on our Enterprise customers . In this role you will lead multi-site rollouts of our veterinary software for our top corporate and university accounts, primarily focusing on the ezyVet product suite . This is a customer-facing role where you’ll handle enterprise-level programs. You’ll manage multi-site software rollouts, ensuring all requirements, timelines, budgets, and customer satisfaction goals are met. As the primary point of contact for enterprise groups and hospital managers, you’ll keep stakeholders informed about progress, risks, and expectations. You’ll work closely with customers and Enterprise groups to drive a smooth onboarding and deliver an exceptional customer experience.

Requirements

• 2-4 years of Project Coordination or Management experience.
• 5+ years of customer service experience.
• Strong written and verbal communication skills as well as interpersonal skills.
• Strong attention to detail.
• Ability to devise tracking systems and efficient reporting.
• Ability to adapt to changing situations and navigate ambiguity.
• Strong organizational skills with the ability to prioritize and follow up.
• Ability to multitask.
• Effective project administration skills and/or task management skills.
• Project management skills.
• Self-starter.

Nice To Haves

• Experience in SaaS onboarding delivery preferred.
• Experience within the Veterinary industry preferred.
• Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial
• Experience with communication delivery to the C-Suite preferred.

Responsibilities

• Create detailed rollout plans and schedules using templated onboarding plans within GuideCX , including milestone tracking, resource allocation, and adherence to scope.
• Schedule implementation sessions, data collection, and trainer assignments.
• Creating, maintaining , and completing project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance. This includes recording activities, identifying obstacles, tracking costs, and reporting results.
• Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience.
• Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks.
• Managing resources, budgets, timeline, and project scope, and conducting periodic reviews to identify needed adjustments.
• Performing risk management by identifying potential issues early and developing effective mitigation strategies.
• Fostering partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while maintaining productive relationships at all levels of the Enterprise.
• Work within Project Management and cross-functional teams to identify and develop process improvements for our business.
• Assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization.

Benefits

• Salary of $69- 78 k
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed