Associate SIU Investigator

Travelers • Melville, NY

10d

About The Position

Travelers Investigative Services uses technology and investigative expertise to detect and deter fraudulent claims. The Associate SIU Investigator analyzes, summarizes, and prioritizes information to identify potential fraudulent activity and supports investigations involving claims deemed suspicious. The role develops foundational insurance investigation skills and may periodically support specialized investigative areas in collaboration with analytics and major case teams.

Requirements

• An Associate’s or Bachelor’s degree in criminal justice or a related field, or five years of insurance claims investigation experience or professional investigation experience with law enforcement agencies.
• Analytical and problem-solving skills, including the ability to interpret information and facts and apply critical techniques to investigations.
• Strong case management skills and the ability to manage work independently.
• Ability to work in a high-volume, fast-paced environment while managing shifting priorities.
• Influence and conflict management skills.

Nice To Haves

• Foundational knowledge of insurance and claim operations, including Commercial Lines, Personal Lines, and Workers Compensation products.
• Bachelor’s degree in Actuarial Sciences, Criminal Justice, or Finance.
• Experience with data gathering and visualization platforms or software.
• Familiarity with artificial intelligence tooling.

Responsibilities

• Learn foundational insurance investigative skills, including database searches, to identify potentially fraudulent aspects of a claim.
• Periodically engage in specialized investigative areas such as Medical, Cyber, Cargo, and Fire Motive & Opportunity, in collaboration with analytics and major case teams.
• Analyze, monitor, and summarize technical information into actionable investigative strategies.
• Apply critical thinking and reasoning to investigate complex problems and reach logical conclusions.
• Maintain contact with business partners, customers, and external resources throughout investigations, including claim, legal, and underwriting partners, public officials, and law enforcement officers.
• Serve as a fraud liaison to business and industry partners.
• Learn rules of evidence, evidence collection, and interpretation; recognize evidence and assess its value to a claim.
• Develop an understanding of Local, State, and Federal statutes and conduct investigations in accordance with applicable law and local office expectations.
• Assist with cases involving potential insurance fraud prosecution and submit questionable claims to the National Insurance Crime Bureau.
• Perform other duties as assigned.

Benefits

• Health insurance eligibility for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to an employee’s 401(k) when they make a student loan payment.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually and nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree