Associate Site Merchandising Operations Manager
About The Position
Our Opportunity: Chewy is growing! We are looking for an Associate Site Merchandising Operations Manager to join our team, based in Boston/Bellevue. This is an exciting opportunity to help shape the shopping experience for Chewy customers across some of the highest traffic pages onsite. As a member of our team, you’ll be responsible for authoring content to the site, developing and driving content playbooks that work at scale and supporting us to deliver consistent, high quality onsite customer experiences. You’ll establish and guide standard processes and methodologies for content placement and deliver recommendations for actions to improve onsite customer experience. This role requires both technical depth (site merchandising/CMS systems) and strong program management fundamentals (organization, cross-functional alignment, and clear communication). The ideal candidate thrives at connecting data to decisions and ensuring initiatives are delivered on time and with high quality. To be successful in this role, you are a self-starter, critical thinker, organized, meticulous and have a talent for critiquing onsite customer experience and working in fast paced environments. Does this sound like you? If so, we would love to hear from you!
Requirements
- College degree in business-related field
- 2-4 year’s work experience, with 1+ years in ecommerce
- Strong written and verbal communication skills
- Ability to work effectively cross-functionally
- Demonstrate a data-driven approach to problem solving and prioritization
- Experience collaborating with Creative teams to develop onsite content
- Experience in e-commerce back-end operations and Google Analytics
Nice To Haves
- Familiarity with SQL and advanced Excel capabilities
- Experience using AI to automate site operational processes
Responsibilities
- Lead and author site merchandising content to the Chewy.com site
- Develop and implement content playbooks for onsite promotions and events
- Drive a high quality bar for the onsite customer experience through weekly site inspection and quality assurance
- Partner with Development, Engineering and Analytics teams to define intake requirements for CMS tooling improvements
- Assist in the program management of CMS content and segmentation testing initiatives in partnership with cross functional teams.
- Use data management, analytics, and reporting to share weekly site performance and inform content standard and site programming methodologies
Benefits
- 401k
- new hire and annual equity grant
- annual bonus
- medical/Rx insurance
- vision insurance
- dental insurance
- life insurance
- disability insurance
- hospital indemnity insurance
- critical illness insurance
- accident insurance
- parental leave
- family services benefits
- backup dependent care
- flexible spending accounts
- telemedicine
- pet adoption reimbursement
- employee assistance program
- 10% off pet insurance
- 20% off at Chewy.com
- unlimited PTO, subject to manager approval
- six paid holidays per year
- paid sick and family leave in compliance with applicable state and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
