Associate Site Administrator

City of New York • New York City, NY

13d

About The Position

ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES Major Responsibilities - Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite. - Troubleshoot, diagnose and resolve computer operations. - Provide workstation support to desktop users. - Conduct hardware and software installations. - Respond to escalated requests for assistance in a timely manner. - Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow. - Float to cover vacancies at other Site Administrator locations.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations
• Education and/or experience which is equivalent to "1" or "2" above.

Responsibilities

• Responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite.
• Troubleshoot, diagnose and resolve computer operations.
• Provide workstation support to desktop users.
• Conduct hardware and software installations.
• Respond to escalated requests for assistance in a timely manner.
• Perform follow-up on existing and closed work orders.
• Serve as a point of escalation to address customer concerns and prioritize workflow.
• Float to cover vacancies at other Site Administrator locations.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees