Associate ServiceNow Developer Secret Clearance or DHS Public Trust (Remote)

ICF•Reston, VA

23h•Remote

About The Position

Our professionals help our clients in the Federal Government transform business processes, enhance operational efficiency, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission. As a ServiceNow Developer you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing and configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. This role supports the Department of Homeland Security. The position is required to support the operations of the agency to support people within the United States. This role ensures that content remains accurate, appropriate and relevant, enabling timely implementation and avoiding rework. This position provides critical strategic support by establishing a user centric approach for the user experience through the portal. Additionally, the role supports ad hoc requests related to communications and user experience.

Requirements

3+ years of ServiceNow experience supported by ServiceNow certification CSA
U.S. Citizenship with a Secret Clearance or a DHS Public Trust.
1+ years of experience in ServiceNow Modules, App Engine and Scoped Apps.
1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls.
US Citizen due to federal contract requirements.
Must be able to obtain a DHS Public Trust.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Nice To Haves

Experience with ServiceNow application development
CAD certification
Experience working in an Agile environment.
Agile, SCRUM, or SAFe certifications.
Strong analytical, and problem-solving skills.
Ability to work effectively in a team environment.
Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.
Heightened attention to detail when developing technical solutions.
Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration, and business rule development
Experience in customizing UI and creating complex workflows
An understanding of integration techniques with external systems
Experience troubleshooting and resolving technical issues
Detail-oriented tendencies with excellent problem-solving and analytical abilities
The ability to work effectively in a team-oriented, collaborative environment
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Responsibilities

Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices.
Develop and maintain complex scripts, business rules, and UI policies.
Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
Support end-user training to ensure a smooth adoption of the implemented solution.
Support change management efforts by assisting senior developers, architects, and users addressing inquiries, and resolving issues promptly.
Troubleshoot and resolve technical issues related to ServiceNow implementations.
Collaborate with support teams to provide timely resolution to incidents and problems.
Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform.
Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
Provide technical support to other ServiceNow Developers.
Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities.
Share solutions and lessons learned with the Practice.
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.
Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.
Stay current with ServiceNow products, features, and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
Perform unit, system, and integration testing.
Debug and fix technical problems.
Support the development of detailed technical documentation.
Provide demonstrations of developed applications to product owners and end users.
Participate in platform upgrade activities including regression testing and reconfiguration.
Ensure the security, scalability, and maintainability of ServiceNow solutions.