Associate Service Desk Analyst

Hunter Industries Brand•San Marcos, CA

2d•$23 - $28

About The Position

About This Role: Under close supervision, the Associate Service Desk Analyst provides first-level hardware and software support for computer and phone environments. This role serves as the initial point of contact for IT support requests, assisting users in both on-site campus environments and remote home office locations, while escalating more complex issues as needed. Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility. Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings. Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic. The hourly rate for this opportunity ranges from $22.50 to $28.00 The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.

Requirements

Basic hardware and software knowledge.
Strong customer service skills.
Good communication skills.
Ability to learn new technologies
Minimum 0-1 years of progressive IT support experience.
Associate’s Degree in IT or a related field or a combination of education and relevant work experience.

Responsibilities

Supports phone, email, and ticket queue coverage
Provides first-level technical support for installing, configuring, and troubleshooting standard software applications and hardware systems.
Assists users with access to corporate systems, including email and collaboration tools.
Receives hardware purchases and update Service Desk inventory logs.
Supports daily Service Desk operations, including device preparation.
Documents incidents and resolutions in the ticketing system to ensure prompt and satisfactory resolution to issues.